Complaint Review: Hydra Fab Manufacturing - Phenix City Alabama
Hydra Fab Manufacturing Hydra Jett Lied, cheated, abused, Phenix City Alabama
*REBUTTAL Owner of company: WE HAVE NEVER CLAIMED OUR RIGS WILL DRILL THROUGH HARD ROCK
*Consumer Comment: hydrafab tim king boremaster failed
*REBUTTAL Owner of company: Nonsense
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After reading other poor reviews, and seeing the abuse that Hydra Fab has treated others with, we decided we should write our story of deception and lies.
My husband and I ordered a water drilling rig that we then shipped to Peru, South America to be able to drill water wells for the poorer persons who have to bucket water to their homes. We went to Hydra Fabs facility to view the rigs and learn how to operate it. We then ordered and paid for it. We also paid for extra bits and extensions to allow for us to drill 300 feet.
They called us when the rig was completed and helped us to arrange for shipping from Alabama to Savannah, Georgia to be put on a ship. I spoke to them numerous times on the phone during the process. The owners Tim and Charlotte ALWAYS answered their phone and were quick to give us advice and assistance. We were so impressed. They promised us complete technical support after purchase and told us to call anytime we needed them. LIES!
As as soon as the rig left U.S. soil, we were unable to reach them. Their phone went to voicemail immediately and no calls were returned. Even after receiving the item in Peru and learning that they did not send the extra bit or pipe extensions that we had already paid for, we could not get them to call us back. Many emergencies came up where we needed troubleshooting and they refused to answer.
The pipe extensions that they did send were subpar (not solid pipes but welded pieces) and broke off after only one use. All of the parts are ordered from China and just put together at their shop. It is not American made. Most of the pieces that came with or on the rig had to be replaced by local small shops in Peru to even be able to use the rig.
It it has been over a year now, and we are going thru the process of obtaining a judgment against them. So, please if you are interested in this type of thing, use anyone but Hydra Fab. Avoid them like the plague!
This report was posted on Ripoff Report on 04/17/2014 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hydra-fab-manufacturing/phenix-city-alabama-36869/hydra-fab-manufacturing-hydra-jett-lied-cheated-abused-phenix-city-alabama-1139737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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