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Report: #1335418

Complaint Review: Hydra Skin Science/Brio Skin Allegro - Bluffdale Utah

  • Submitted: Fri, October 28, 2016
  • Updated: Fri, October 28, 2016
  • Reported By: Milynda — Phenix City Alabama U.S.A.
  • Hydra Skin Science/Brio Skin Allegro
    14925 Heritage Crest Way,
    Bluffdale, Utah

Brio Skin ,Allegro, Fresh Derma Immediately canceled order the product was still sent and charged $103. Bluffdale Utah

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This company is very misleading because it indicates for $4.95 shipping "Only" and 30 day trial subscription you are sent the product with no other obligations. I immediately canceled my subscription the next day in writing as required and sent email several emails asking for RMA label with no success.  So, I called the customer service number to request the RMA. This was when I was told there is a 14 day trial period and I will be charged $103. While I was on the call the Rep was looking up my information and charged my card Indicating the the subscription started the day i placed order online.  While trying to inform the rep that I canceled my subscription the next day he then began to act like he could not hear me so I asked for a manager several times and he told me I was not allowed to speak to a manager. I informed the rep that I'm disputing the charge and terminated the call. 

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