Complaint Review: Hyundai Motors North America - Fountain Valley CA
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- Author Confirmed
- Hyundai Motors North America PO BOX 20829 Fountain Valley, CA United States
- Phone: 800-633-5151
- Web: www.hmfusa.com
- Category: Accessories , Remote entry key
Hyundai Motors North America Declined warranty on Accessory that is part of the Lease Fountain Valley CA
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A Key Fob made incorrectly by Hyunday with plastic tabs per each door has a missing tab that fell off. This tab locks the car.
The other 2 tabs are in place but also not secured correctly.
Car is a 2015 Sonata. Asked Customer Service to assist and I was told that only dealers have to see and repair the problem. I asked for their email to send pictures of the key fob and representative did not offer one. Was assigned case number only. Then, the representative at Hyundai asked me to go to various dealers and find a way to fix the problem.
However, the warranty for Accessories is 5 years or 60,000 miles. Car is a at 29K miles. Therefore, warranty applies.
Drove to see two dealers and each had different prices from $500 to another in the $400 range to replace the key fob.
I explained the warranty and to my shock, their response was "Wear and Tear". WHAT?! For a 2015 car without any damage to the key fob? With plastic tabs made ridiculous and lousy by Hyunday and under warranty and still pay so much money on a defenctive product?!
This is a SCAM by Hyundai. Watch out for these details that you are getting tricked. They claim Warranty for Accessories, but an independent dealer of Hyundai will trick you to pay and Hyundai believes the dealer, not you as customer!
Never a Hyundai in my life and all people that I know!!
This report was posted on Ripoff Report on 02/06/2019 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundai-motors-north-america/fountain-valley-ca-92728/hyundai-motors-north-america-declined-warranty-on-accessory-that-is-part-of-the-lease-fou-1472956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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