I Love Jewelry Auctions Paid for a product and never received the item. West Palm Beach Florida

I placed an order on 11/2/17 and was told 20 to 25 days to ship. I sent emails requesting a confirmation and ETA of items. I’ve been given responses stating it hasn’t been long enough and each count of business days they sate are wrong. It was 22 days from date of order and they say 19 days. Business days only which is what I counted by. I cannot get an answer back now and the phone number does not work. They will not reply to me on their FB page either. I spent $52. At this point I want my money back and they need to be shut down on FB.