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Report: #323742

Complaint Review: I3 Solutions Inc - McKinney Texas

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  • Reported By: Greenville South Carolina
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  • I3 Solutions Inc 1515 Heritage Drive Ste 110 McKinney, Texas U.S.A.

I3 Solutions Inc AKA Gene Scwhalen Promised perfect credit score in 90 days, were goining to offer credit counseling, wont return calls, wont give refunds, breech of contract McKinney Texas

*Author of original report: Request to remove prior Report from i3 Solutions |

*Author of original report: Finally Gene Schwalen has contacted me via email

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Gene Scwhalen and Sharon Hoya,

Once again I have am not satisfied with the way things are going. Gene you were going to keep an open line of communication with me per our last communication in January. I have made several attempts to contact you in the month of February and March, (that's over 60 days) and I have sent you the information you asked for and as you can see from fax receipt attached, it was sent to your attention at the fax number you gave me.

Per our last conversation I was to have positive results to show something for being patient, yet once again I have not been made an i3 Solutions priority. Must I remind you that I have been very patient and given you and your company every opportunity to get results, I have been a client since April 2007 over a year and have not seen any results? So far the only one who has done work on credit is myself-you or your company has not done anything that was orginally agreed upon verbally and in contract.

You or your company do not return phone calls, or offer in means of credit repair that you offer, you have taken your fee and left us out to dry.

However going forward I request to have a refund of my fee of $1,500.00 And seeing how I am doing all of the work, tracking down records and running my own credit reports I think this is fair and justified. This is not the first time I have requested a refund for services not rendered or breech of our agreement dated April 2, 2007.

I expect to be contacted on what disputes in detail that you have found under your so-called double jeopardy cause to dismiss negative items on our credit reports and compensation of initial service fee and I prefer a phone call before the end of the week to communicate.

I have given you ever opportunity to resolve my compliants, should not not get resolution by end of next week I will seek and pursue other means to obtain a resolution.

Jason
Greenville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 04/04/2008 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/i3-solutions-inc/mckinney-texas-75069/i3-solutions-inc-aka-gene-scwhalen-promised-perfect-credit-score-in-90-days-were-goining-323742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#2 Author of original report

Request to remove prior Report from i3 Solutions |

AUTHOR: Jason159 - (U.S.A.)

POSTED: Tuesday, June 10, 2008

I expressed my discontent to the public because I was not getting any reasonable response from this company as a paid customer as to the results of what I was told I would receive -perfect credit... only after not getting any results or correspondence from i3 Solutions, I sought the public to research this company- and upon initial findings, I found numerous complaints at multiple websites from others, one being this site. To this day I do not have what was originally agreed upon by this company that they would delivery otherwise I would not have a compliant. But since I posted complaint here I have been emailed by Gene Scwhalen at i3 Solutions telling me to remove post or face being SUED FOR DEFAMATION AND SLANDER if this posting is not REMOVED before this Friday

If i3 Solutions is watching this post REMOVAL is not possible because of rules of this website- but as stated in our communications, I certainly do not respond well to threats and wish to resolve this without litigation.

I am a paid customer not a "phony company competitor," with a legitimate complaint; and I would have never had to make such a complaint in this forum if I was only responded to in a reasonable time (note: it took 100+ emails and this complaint to actually have you contact me, your customer) all I wish is to have what I bought or a refund for services not rendered. When you lose $1500.00 on a product you bought and no one you were dealing will speak to you, and have nothing to show for your investment, you might feel this way as well. This is not personal attack and I have said nothing that has not occurred, as a consumer I have ever right to voice my concerns with your company, this is a FREE Country with Free Speech - Your company too has the right to make a rebuttal on this site if you disagree with any of my statements you have the right to let the public know here as well if you feel I have wronged your company and feel my concern is Slander.

I am not unreasonable person, the fact that I have given your company ample time past the 90 day to deliver perfect credit, that I am a reasonable person who has given your company multiple chances to deliver what your company said it could do.

With an acceptable resolution I will gladly UPDATE this report, to your satisfaction. And as stated in prior communications I would become your biggest advocate and would send you as many referrals as I could.

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#1 Author of original report

Finally Gene Schwalen has contacted me via email

AUTHOR: Jason159 - (U.S.A.)

POSTED: Tuesday, April 15, 2008

Gene Schwalen,

Finally responding to my request to be contacted. It is only been 10 days since I was told you would contact me by Sharyn Hoya. You may want to consult with your people about what expectations they have sent to your clients if you haven't because I was told by her via email that you would be in contact with me once you returned from out of town, however I am sure you knew I requested to be contacted long before she mentioned it, as I copied you on this original request on your email. Any case its not worth my time to wonder why you didnt contact me when your folks assured me you would by that following Monday or at latest Tuesday, I can understand if something else prevented you from calling a client, but your folks made a commitment that you would follow up, and when I made contact again the following Wed., no one replied until now, not even your client services division. I can empathize that your are stretched thin, but your folks at least need basic customer service training. And a simple response via email from you stating "i am out of town, and will return messages when I return on ____." would have been fine for me. If you haven't got one most executives these days carry a iPhone, or blackberry that allows you to communicate on the go, so to say.

Any event I digress as I don't wish to run your company, but as a paid customer I just want to be responded to because I paid for your services, and had a open invitation to contact you when we last spoke in January of 08, because of my same concerns I have always had with your company.

I hate to point fingers, as ironically, it can be a pointless game, but if your folks had not set unrealistic expectations my concerns would be null and void. Example when your services were hired your employee who is now on leave, according to a previous statement from your employee's via email, I was to see results based on my information given at time which by the way hasn't changed much, but i was to get results within 45 days and according to Becca, who apparently is gone too, said I would have perfect credit in 90 days after filling disputes that your company sent to credit bureaus. Both Becca and Jason stated I could expect a beacon score in the low 700's after 90 days of first disputes being sent out, then move into a perfect score within 3 months after that, based on "double Jeopardy laws". Well I hate to sound like a broken record, but in my experience customer are usually upset with products purchased if the wrong expectations are set, Gene your company employees have caused you the stress, and set very wrong expectations with me. {I wonder does your company still tell potential clients what they told me to obtain a exorbitant service fee's, I do wonder how and what your employee's are trained to say to obtain new customers}

It has never been my intention to want a refund as long as my service that I paid for is rendered the way it was said it would be handled.

Now it is very clear to me, that you and your folks have internal communication problems, as I have emails, and fax confirmations where I have sent the information requested, but once again I digress because I never would have needed to send in change of address, if your company would have delivered results in the time frame committed to, which was communicated to me when I obtained your services.

Now as far as a REFUND, it is not my intention to litigate my concerns either. If had read my previous responses carefully or bothered to pick up the phone as requested you would have found that all I wanted was to be contacted, updated on where we stand, where we go from here, and next instructions (imagine once again to step into your clients shoes, imagine you paid for a service that cost half of your monthly salary to obtain, and by your response that could be alot because you have thousands of clients, now just imagine that "thing" you purchased doesn't do any of the things it said it would do, I ask you, how would you feel- I bet you would feel ripped off too?)

As you can see I have plenty of time to assist you instead of having to make valid complaints. However as your client I dont respond well to threats either, and I advise you to realize I am your paid customer with valid, legitimate concerns that I sought to give you an opportunity to resolve first. As far as a breach of contact I have no issues with sharing fax receipt confirmations and copies of emails detailing that I have sent the 'notice of address change" information to your company per contract terms. Just because I have bad credit doesn't mean, I don't know how to file/save documentation and "read receipt on emails. Per your website you were once a victim of bad credit and sought a solution, that is all I want as well but have been skeptical of what your company claimed it could do since a have been keeping detailed records.

It has only been after almost over 100 emails that I have sent you, every hour on the hour to your client services division, Sharyn Hoya, and John Edwards, that I have now got a response; please ask your self would you want to have to contact your employee's; lets say your VP John Edwards in marketing department over 100 times before you get a response to a question? I would think since you pay him you would not, well I ask you who pays you, thats your customers! And I can tell from the countless other compliant s your company has received from other clients who have felt burned and voiced concerns at the Better Business Bureaus (nationwide), and websites like Ripped OFF.com, that I was not alone to have valid concerns and to voice my unanswered concerns to institutions and agencies that stand up for consumer rights.
Did you know it only took 16 complaint's from consumers in the State of NC to call Roy Cooper at Attorney General's office to action and to file and investigation on a major company like AT&T , which resulted in the company reimbursing its faulty business practices.
I have seen many consumer complaints against your company in my research, just in the last 11 days. Most complaints are in your state, I dont not wish to be one of the numerous unresolved complaints I have come across in my research, not sure if any them have contacted Greg Abbott, the Attorney General in Texas. As you can see I have no problem telling my concerns to others when I cannot get a resolution form my employee's or be contact by the folks I hired in a timely manor especially when a verbal, and documented time commitment was made by Sharon Hoya via email.

I too want a win, win situation- I am willing to resolve my complaints with you and your company and meet a mutual understanding as your client.

As your client I would like you to contact me at your earliest opportunity, my best contact time tomorrow will be at 1pm - 2 pm est or after 5:30pm on Tuesday 4/15. But I am flexible and as always I keep my cell on 24/7 at 864-230-9005.

I look forward to your response, and coming to agreeable terms.

Very truly,

Jason




On Mon, Apr 14, 2008 at 3:07 PM, Gene Schwalen wrote:

Good afternoon Jason,

First, I want to let you know you have never been anything less than a
priority just like ALL of i3 Solutions clients. Unfortunately, I do not
have the time to watch over every single client on a monthly basis due
to the thousands of clients we assist yearly. This is the reason I have
differstn departments that handle different aspects of my business
including a Client Services Division who has been available to answer
and address any and all of your questions and concerns throughout the
entire process of assisting you with your account with us.

Next, YOU never did follow through as promised when I spoke with you in
early January. You agreed to send over proof of new address and what
not within a couple of days and did not for several weeks. This has
delayed your file substantially and has made it impossible for us to
deliver any type of results you are looking for. Additionally, this is
not the first time you have changed your address and failed to make us
aware of these changes within a reasonable amount of time . Your
services agreement YOU signed indicated that you must make us aware of
any changes to your address within 3 Business Days. Therefore, you have
been in violation of your contract for some time now. However, we have
still been willing to work with you instead of cancelling your file as
we can at any time based on the fact you have violated YOUR conditions
stated with your services agreement.

Therefore, any request for a refund is and always will be DECLINED based
on you not following through as promised. Now, if you would like us to
continue on your file and complete the work we have agreed to do now
that we have all of the necessary information, you will need to withdraw
any and all complaints and slandering you have made. Next, you are
going to have to be a little patient and allow us to do our job. Last,
you are going to have to understand that I am committed to you and your
files as I am and the company is to ALL our clients accounts, but I
cannot always be available for you at your request. Again, I have
thousands of clients, hundreds of organizations I am a part of, and
thousands of preferred partners, so my time is stretched very thin which
is why I have associates to handle different aspects of my business.

In closing, I am willing to do what it takes to complete your file
granted you give me and my company the necessary means of doing so. You
have the choice of allowing us to do so, or continue down the path you
have taken of complaint filing and slandering. However, if you continue
to do what you have been, I will due to you violating your services
agreement, and I will file a law suit against you for slandering and
defamation of character. My attorneys are waiting for the green light.
I am not one to take that path, therefore I am offering you a fair
resolution to the issues at hand. If you do your part as indicated in
your services agreement, I will ensure the same for you and we can all
get this past us and everyone will be happy. Just so you know, it does
me or my company any justice to drag your file out, it only costs me
more money. The faster I can have your file completed, the less time
and resources it takes, the more profitable it is for me, and in your
case, your file has already cost more than what you paid, so I think I
have every motivation and incentive out there to get your file
completed.

I look forward to your response.

Respectfully,



Gene Schwalen
President / CEO
(972) 369-8170 Office
(866) 987-7100 Fax
gene_schwalen@i3solutions.net
www.i3solutions.net

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