Complaint Review: IBEX Tumblers
IBEX Tumblers TACAssets They misled me and then lied to me about their product. Austell Georgia
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I saw a post on Facebook. It advertised a Free IBEX Tumbler, one day only. I have one of these tumblers from another company and I am quite happy with it. so I thought I would like another one, especially for free. I carefully read through the order and found no information that this was anything but what it said, a free tumbler.
I began the order process and when I got to the end I was informed that there would be a charge of $6.95 for shipping and handling. The tumbler was no longer free, but this charge was reasonable. I received an order confirmation reflecting the item cost ($0.00) and the shipping charge ($6.95). It also displayed my total savings ($39.00).
Three days later I received a notice that the tumbler had been shipped. There still was no information that the transaction would be anything other than what it was advertised as.
I received the tumbler and had been using it for several days when I looked at my banking statement on-line. I was stunned when I saw that I had been charged $39.95 for this "free" tumbler. I immediately called Customer Service to inquire about this, and to demand a refund.
The runaround began. Knowing I would likely be bounced back and forth between representatives and that I would be spending plenty of time on hold, I dug in. Eventually I was connected to the right person. I asked about this surprise charge. She said that this deal was a trial period. That after 7 days if I had not notified them that I was unhappy then they would have cheerfully issued me an RMA (Return Merchandise Authorization) and that I would have to ship it back. I explained that at no time in the entire process had this condition been mentioned, and her response was that on the website if I looked under conditions, specifically Condition #5, that is where I would find that information.
To begin, At no time during the ordering process was I at their web site nor was I prompted to go to their website. but at this point I did. No where did it say anything like the representative said it did. I informed her of this and she said that it was indeed there on her computer, that it didn't matter what I said. She was, in short calling me a liar. I was issued the RMA, and given the shipping address.
I later sent an email to "Help@ibextumbler.com" explaining my position, including a screen shot of my invoice and another screen shot of the conditions - specifically #5. This failed to impress them.
I arranged shipping, it cost $12.75. So now, my "free" tumbler has cost me $19.90, and I didn't get to keep the tumbler. This is a hell of a consumer nightmare. Most people would just figure it was not worth the truoble and keep it, but I hate being lied to and I hate when my trust is abused. I am a disabled veteran, so I have the time to do it.
This report was posted on Ripoff Report on 08/29/2017 01:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ibex-tumblers/austell-georgia-30168/ibex-tumblers-tacassets-they-misled-me-and-then-lied-to-me-about-their-product-austell-g-1396521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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