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Report: #609614

Complaint Review: ICM Web Builder - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Paige — Kensington Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • ICM Web Builder Internet United States of America

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I ordered the trial program- which states that they will charge $2.97 to your card.  



Two days later I see a pending charge for $149.95 on my account.  The charge was still processing so I called the company to cancel the order.  I DID NOT agree to pay $150 for the service.



First they told me they couldn't find my account in the system at all.  I gave the last 4 digits of my card number, then the last 8 digits... still nothing.  I asked how it was possible that they had none of my account information when I could clearly see on my bank statement that they had charged me $149.95.  



I kept pushing and finally when I gave my full card number my account miraculously appeared.  



I told them that I wished to cancel the service and be refunded the full amount charged to my card.  I did not use the service whatsoever and simply wished to cancel.



The person I spoke to told me it was impossible, even though I caught it so quickly that the charges hadn't even posted to my account yet! The charge was still "processing".



I asked to speak to a supervisor and was told "he's not at his desk right now- but I'll give you his voicemail". I'm taking a wild guess and going to assume that the supervisor is never at his desk.



This is a scam and this company has stolen money from me. I am reporting them to the better business bureau as well.

This report was posted on Ripoff Report on 06/02/2010 01:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/icm-web-builder/internet/icm-web-builder-icm-websites-icmweb-internet-609614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
2Consumer
0Employee/Owner

#5 Author of original report

FUNDS RECEIVED

AUTHOR: Katie - (USA)

POSTED: Thursday, June 10, 2010

Thank you.

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#4 Author of original report

NOT REFUNDED

AUTHOR: Katie - (USA)

POSTED: Thursday, June 10, 2010

I have absolutely no reason to lie about this.  If/when this company refunds my $150 I will post it here.  Until then I will continue to go public about their flagrant lies and terrible business practices.

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#3 UPDATE Employee

Customer was refunded as the attached pic will confirm

AUTHOR: Director of Operations - (United States of America)

POSTED: Thursday, June 10, 2010
Refund processed on 6/03/2010 at 4:24PM to the CC ending in  ****0270 in the amount of $149.95.  
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#2 Author of original report

HAVE NOT BEEN REFUNDED

AUTHOR: Katie - (USA)

POSTED: Wednesday, June 09, 2010

I was told on June 3 that my credit card would be refunded and it was not.  I have not received one dollar.  This company has publicly and blatantly lied.

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#1 UPDATE Employee

Customer was cancelled and refunded as of 6-3-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Thursday, June 03, 2010



Thank you for your correspondence in connection with the above-referenced matter.



In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #0270.



If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.



Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.



Respectfully yours,



Internet Cash Machine Staff





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