Complaint Review: Icon Clinical Research - Omaha Nebraska
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- Author Not Confirmed
- Icon Clinical Research 10845 Harney St Omaha, Nebraska United States of America
- Phone: (402) 330-0546
- Web:
- Category: Medical Laboratories
Icon Clinical Research Kim Grotheer, RN, This place is a zoo Omaha, Nebraska
*UPDATE Employee: ICON Omaha is something to be proud of!!!!
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The staff is highly unprofessional. It was a mistake to rehire so many of
the Qualia staff.
Kim Grotheer is a prime example. Shes rude, lacks any sense of appropriate interpersonal interaction, and is unable to separate her personal feelings from her professional judgment. In fact, she exhibits many of the signs of Borderline Personality Disorder. Im surprised no one has noticed this. At Qualia, I once saw her assault a male participant over some minor paperwork mistake. This woman is a sociopath who probably cannot hold a job anywhere else, and this reflects badly on your company.
One of the nurses, Tim, is a homosexual who is also HIV positive. How can this be even remotely appropriate where blood is extracted and handled?
Another, one of the Beths (the one who recently traveled to Europe), describes herself as a Nurse Ratched, and this is apt shes completely insensitive to the participants experience.
Nicole Mitchell, the head nurse, is also rude but then this is common to almost all of the African-Americans who work there. This way of interacting with others may be normal within their own culture, but the way they act toward participants, and just as frequently toward each other, is inappropriate and unprofessional, and includes off-color banter, profanity, and personal insults.
One of the phlebotomists, Kaneetha, behaves with such outrageous abandon that she actually injures the participants one two separate occasions, she has left bruises at the extraction site as a result of her rough treatment. She is so busy insulting and bossing the participants and her co-workers that she barely has any attention left for the task at hand.
While some of the staff can exhibit kindness from time to time, the overwhelming impression is one of being held captive at a zoo, where the trustees appear from time to time, do very little, and leave the wardens to behave like animals.
This place is slightly better than when it was Qualia, but only slightly. The problem, as I think someone has pointed out, is that they rehired a lot of the Qualia staff. One woman in particular, Kim Grotheer, RN, is the worst. I think she oversees the clinic staff, including the study managers, and this is a mistake - Kim Grotheer, RN exhibits many signs of Borderline Personality Disorder. Kim Grotheer, RN has no interpersonal skills and cannot separate her personal feelings from her professional judgment. Nicole Mitchell, RN, who seems to do more hands-on management of the clinic staff, doesn't seem to understand professional behavior either - the staff are rude to participants and continuously engage in a type of insulting, bossy banter that might be 'normal' in African-American circles, but has no place in a professional organization. At least Icon didn't rehire that greaseball Juan Jacob Salinas (or John Jacob Salinas, as he tried to become). Salinas slandered participants to staff and to each other, and repeated broke confidentiality agreements. I guess that's why they fired him.This report was posted on Ripoff Report on 10/13/2010 06:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icon-clinical-research/omaha-nebraska-68154/icon-clinical-research-kim-grotheer-rn-this-place-is-a-zoo-omaha-nebraska-650352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
ICON Omaha is something to be proud of!!!!
AUTHOR: MYCUPISHALFFULL - (United States of America)
SUBMITTED: Tuesday, December 14, 2010
As an employee of ICON, I must advocate for my employer and my fellow cohorts. While our environment can be stressful and fast paced, it most definitely is not unprofessional. We have at times subjects that are motivated by monetary means and not by altruistic means. Unfortunately, this often leads subjects to deceive and at times falsify information in order to obtain a place on our studies. This is sad and very unfortunate. When we discover this deception we are forced to remove a deceptive subject from the study. Once they are removed from a study they are no longer allowed to participate in future research trials for our company. I can only assume the person who wrote this banter was one of those subjects. ICON is actively concerned about our subjects opinion and at the end of each study all of our subjects are allowed to complete a customer satisfaction survey. The results of the past surveys are overwhelmingly glowing. ICON Omaha is constantly looking to improve our customer service with our subjects and our sponsors. We want the best possible product and are always seeking areas where we can improve our skills. We do this constructively and with respect for one another. I can proudly say I am a clinic staff member of ICON Omaha. I work with a team that respects each other and cares about our subjects. Nicole Mitchell is our supervisor. She is a very intelligent, well mannered, caring manager. Evidence exists in the manner in which we have grown and will continue to grow. Our database has also grown to include many new well qualified subjects for whom we truly appreciate their dedication to clinical research. Our database also includes names of many wonderful subjects from a former research company who had ties to our location. Many of these subjects are repeatedly coming back to us. Without our valuable subjects we would not be able to conduct our clinical trials. ICON is definitely something to be proud of. What I am so proud of is the diversity of our group. We focus on the person, not the color of ones skins, or their ethnic background. We focus on the positive, not the negative.
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