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Report: #518678

Complaint Review: Idearc Media LLC Verizon Superpages.com - Internet

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  • Reported By: Steve — Arkansas United States of America
  • Author Not Confirmed What's this?
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  • Idearc Media LLC Verizon Superpages.com PO Box 610609, D/FW Airport, TX 75261 Internet United States of America

Idearc Media LLC Verizon Superpages.com Official Publisher of Verizon Print Directories Instead of Superpages, they are Super Liars Internet

*General Comment: Double bill.

*UPDATE Employee: Customer Service

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On October 2, a rep from Idearc Media contacted me at home to sell some Verizon Yellow Page advertising for my small home business.  I was told that these superpages gets more 'hits' per month and that if it didn't pay for itself there would be no charge and I could cancel at any time.  That's all I remember from the conversation as I was 4 days post a major knee surgery and was taking high doses of pain pills at the time of the phone call.  

On October 30 I received a letter from Idearc Media along with an advertising agreement of $116.00 per month!  I promptly called them to cancel and was told we were unable to cancel this agreement unless we had done so IN WRITING within 14 days of the original phone call.   I asked how I would know where to write to when I'd received no written information and I was told I had been given a telephone number to call on the disclosure part of the recording of my original call.   I have been refused access to speak to any type of supervisor.  I have been refused access to their 'sales department' phone number.  I was actually told that they contacted the sales department for me and we were denied being able to break this contract. 

I have made numerous phone calls to this company to break a contract that supposedly doesn't even start until December. 

I have already filed against them through the Better Business Bureau as this type of practice simply must not be allowed.

This report was posted on Ripoff Report on 11/02/2009 06:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media-llc-verizon-superpagescom/internet/idearc-media-llc-verizon-superpagescom-official-publisher-of-verizon-print-directories-i-518678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 General Comment

Double bill.

AUTHOR: Tom - (U.S.A.)

POSTED: Sunday, January 16, 2011

A few years ago when super pages.com was Idearc Media I was sent a e-mail that said my credit card failed when I checked with the credit card Company it had not failed infact a purchase I maid later had went through to me this was a double bill and againist the law, but they tried to collect with collection service by the name of McCarthy, Burgess And Wolff.

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#1 UPDATE Employee

Customer Service

AUTHOR: Idearc - (U.S.A.)

POSTED: Wednesday, November 04, 2009

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at


customerservice@idearc.com


 


Your Full Name and Title:


Business Name:


Business Telephone Number:


State in which you Business resides:


Your Contact Number


Best time to call you:


E-Mail Address:


Brief Complaint Description:

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