Complaint Review: Ideeli - Internet
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- Ideeli Internet USA
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- Category: Unusual Rip-Off
Ideeli Double Billed--Held bank funds Internet
*Author of original report: They did release funds
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Was double billed. Selected credit card to charge purchase to they also charged debit card on file overdrawing my bank account.
All I wanted was an apology and funds returned to debit card. Still waiting for money to be released at the bank. While they also charged credit card.
Cannot reach a human, live chat is a joke and before you can finish they cut the connection. Then have the audacity to put edited live chat on an email. Tried calling a number on caller id from a human calling day before; they hung up on me, called back, they told me they were a shoe company.
No customer support, sorry crooked billing dept. but good products at a good price. Pity they wouldn't work with me. Hate to give them up but the treatment I have gotten demands I never do business with them again.
This report was posted on Ripoff Report on 06/19/2014 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ideeli/internet/ideeli-double-billed-held-bank-funds-internet-1156103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
They did release funds
AUTHOR: baublequeen - ()
SUBMITTED: Friday, June 20, 2014
After all the corresponding (approximately 4 hours) yesterday and stupid responses such as "you will get a refund when you receive the shipment and return it with a PREPAID label" which was never the problem and we did not double bill you; they released the funds either very late yesterday or very, very early this morning. Which is a good thing. The bad thing was their attitudes, denials and refusals that they had done anything wrong.
They STILL have POOR customer service and poor billing procedures. Now I don't know what to do--send all the stuff $1000 worth back or
keep it and forgive and forget!!!! When I ordered it I really wanted it. I still do!!! What a dilemma.
Still don't know what to do. As long as I only had one card on file everything was going great. But I certainly did not want to take $1000 out of my checking account. I just happened to find out what happened when I went to make an ATM withdrawal. This had been going on for
quite awhile. I did put some charges on both cards , separate orders, but then they put 3 $300 orders on both cards and tried to put another one on both cards but my bank declined it for insufficient funds, they did put it on the charge card though. When I found out what was going on and did get a human to call me-I cancelled that order and she did cancel it even though she did not have to do so.
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