Complaint Review: IdentityIQ - Internet
- IdentityIQ Internet United States
- Phone:
- Web: https://www.identityiq.com
- Category: Credi repair, Credit & Debt Services, Credit Card Processing , Credit Reporting Agencies
IdentityIQ "Free" trial fraud....
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It appears that others have mentioned this, but I too experienced that their website states the following:
Offer Details
By activating your 7-day free trial account, you will be able to access your IdentityIQ membership benefits online in seconds. If you do not cancel your membership within 7 days, you will be billed $19.99 and then $19.99 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue your membership and we will no longer bill you monthly. By clicking on the “Activate” button below, you agree to the offer details, to the Terms and Conditions, acknowledge receipt of our Privacy Policy and agree to its terms, and confirm your authorization for IdentityIQ to obtain your credit profile from any consumer reporting agency for your own use, to confirm your identity to avoid fraudulent transactions in your name, and to monitor your credit for changes.
what is NOT listed is that it PRE-AUTHORIZES $19.99. Nowhere is that listed. While it is not a large amount at all, it is very misleading not to include this information. Upon speaking with a representative and a supervisor, both were non-chalant regarding this oversight and continued to present it as though I was not comprehending. I even asked the supervisor to point this out, she attempted to, only for me to read verbatim what it says and that there is no mention of the pre-authorization. She then continues to say "its not there? oh, well, I'll let IT know"
This report was posted on Ripoff Report on 12/21/2017 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/identityiq/internet/identityiq-free-trial-fraud-1418458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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