Report: #411610

Complaint Review: IGG Factory HandHeld Items - Walnut California

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Ripoff Report is Xcentric Ventures

Submitted: Tue, January 13, 2009
Updated: Tue, January 13, 2009
Reported By: — South Pasadena California

Author Confirmed

Why?

IGG Factory HandHeld Items 377 South Lemon Avenue Suite B Walnut, California U.S.A.

Phone: 800-944-4322
Web:
Category: Miscellaneous Electronics

IGG Factory HandHeld Items Terrible customer support for RMA Walnut California

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I purchased an electrostatic plasma ball from IGG online via Amazon.com on 16 Dec 2008. Being a gift for my sister and her husband, it was shipped directly to their home address.

At the end of Dec 2008, my sister told me the item was defective. Over the past two weeks, I have tried three times to contact IGG via email requesting an RMA # in order to send the item back in exchange for a new one. I have received no response from IGG as of yet.

Twice, I have tried calling their 800 number, but I kept getting an automated response stating that their voice mail box is full.

This company has displayed terrible customer service and I highly recommend that any consumer avoid doing business with IGG Handheld Items.

Henry
South Pasadena, California
U.S.A.

This report was posted on Ripoff Report on 01/13/2009 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/igg-factory-handheld-items/walnut-california-91789/igg-factory-handheld-items-terrible-customer-support-for-rma-walnut-california-411610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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