Report: #454611

Complaint Review: IGXE - Internet Game Exchange - Mountain View California

  • Submitted:
  • Updated:
  • Reported By: Haverton, NJ New Jersey
  • IGXE - Internet Game Exchange 218 Old Middlefield Way Suite Mountain View, California U.S.A.

IGXE - Internet Game Exchange Scam Buyer out of 24.69 for FFXI CDKEY Mountain View, California

*UPDATE Employee: IGXE is responsible for your every order

*Consumer Comment: PayPal wouldn't have mattered

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I am thoroughly disgusted with this company. I believe them to be extremely scrupulous and completely indifferent about the customers (or should I say the victims) they scam.

I placed an order for a FFXI Online CDKey at 11:00am on 5/22/2009 waited 25 minutes. No key in the email. I contacted the CDKEY department and was informed that I would get my key in 15 minutes. THIRTY minutes later (12:00am) still no key. I called the CDKEY department back, and noone answers the phone. I am simultaneously waiting on thier online live support page only to stare at the following for the next 30 minutes:

"You have logged in our system, please wait for the next available staff...
Please wait while we find an agent to assist you ...
All agents are currently busy, please stand by ... ""

I contacted their gold exchange, and live support hotlines and was rudely told to not call there and to contact the "CDKey department". I tried explaining that no one was there and that I waited for over an hour. Instead of getting support I got a deep sigh of contempt over the phone and was told that my order was satisfied and to call the CDKEY department.

It is not 1:36am and I have NOT received my order via email as promised

I was essentially robbed of $24.69 and I left a good friend waiting online for nothing because I could not get my requested product from a company I thought was reputable. My advise is to NEVER order from them. They claim to be number 2 or 3 in online services when they are far from it. I suspect they paid Google for that spot. Fancy website toting a big company name with a tiny ,rude, and indifferent, support structure.

I further suspect that they are not as large as they claim to be and are shilling customers left and right out of virtual and physical goods (ergo missing CDKEY). Nothing more than scam artists that operate out of cyber cafe's and undergrounds. I have little to no recourse with only their messages and the ever busy online chat imaged to text.

I should have used Paypal to further build my case. In any event I will make a priority to inform other customers of this fraudulent business. Karma is real, and it is high time that they answer for their crimes.

Haverton, NJ, New Jersey

This report was posted on Ripoff Report on 05/22/2009 10:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/igxe-internet-game-exchange/mountain-view-california-94043/igxe-internet-game-exchange-scam-buyer-out-of-2469-for-ffxi-cdkey-mountain-view-califo-454611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

IGXE is responsible for your every order

AUTHOR: IGXE-admin - (United States of America)

POSTED: Friday, November 20, 2009

Thank you for your reviews on our website. We value reasonable suggestions very much and are trying our best to solve problems concerning our service so that you can enjoy excellent service. We stick to the principle that "customers come first", by which customers can experience excellent and considerate service. But we do believe that none of the MMO service website, such as mmoxe.com, ige.com, thsale.com, etc., can be perfect. To be honest, we never give up any chance to get better. I'm really sorry to hear that you met such problem. And I try to find your order though I don't know your name and the order NO. as soon as I finished your review. And I check all the FFXI CDKEY order from 5/20/2009 to 5/25/2009 one by one. There is no customer from New Jersey. And I check all the orders history and they were all successfully deliveried. If you still don't receive it please show me your order NO. I will solve this problem for you at once and make compensation. I'm looking forward for your reply.you can also contact us by the following email address:




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#1 Consumer Comment

PayPal wouldn't have mattered

AUTHOR: Randy - (U.S.A.)

POSTED: Friday, May 22, 2009
PayPal wouldn't have helped you. I too purchased some virtual goods from an online game supplier for my son (gameim.com) and they would not ship the item nor would they issue a refund. After filing a dispute with PayPal and waiting for five weeks, PayPal refused to get me a refund, even though the seller openly admitted never shipping the product. PayPal probably gets a kickback from the fraudelent companies they protect.
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