ILD - Teleservices Inc ILD Teleservices has been charging our phone bill and I just now started questioning what this service was. I don't know how they came about charging our account. I had never heard of them and I calle unknown, Nationwide

Hello Judith,

Id like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill.  

When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.   ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. 

So, if you feel you have been crammed or charged without your consent, please let us know.  Send an email to askild@ildmail.com or call us at (800) 953-7765.

ILD posted an article on what you can do to protect yourself against cramming; you can read more on our blog at http://www.ildteleservicesblog.com.  

Regards,

Sandra