Report: #1380798


  • Submitted: Fri, June 23, 2017
  • Updated: Fri, June 23, 2017
  • Reported By: WDAILY — BALITMORE Maryland USA



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After reading an article about one of my favorite tv personalities (Joanna Gaines) setting up her own skin care line, I clicked on the link.  Ad suggested that I could purchase Illumira eye cream for a 14 day trial and only pay s/h of $4.99.  I clicked on it and it put me to another screen selling Jullen skin care, I didn't want it and clicked next but it billed me another $4.99 + $1.99 on my credit card...this was on 5-25.  Apparently there was a spot that I missed that said I was signing up for a recurring monthly fee if I didn't respond in 14 days. 

I didn't get the products until 6-1.  Never even opened them as I was working 70+ hours and very busy.  When I did open the small brown box, all that was in it was the two boxes of skin care:  one from Illumira and one from Jullen.  No brochures, no pamphlets about the product, no notice about the trial period and possible recurring fees.  No notice about if you have an allergic reaction to the product, to stop using and a contact number.  Nothing.  Even over the counter skin care products in a Walmart or a Macy's has this information!

Both companies started charging my credit card on 6-7 through two third party collection companies called Happy Craze and Pleasure Charm.  Fees were $89.75 and $84.75.  Thankfully M&T flagged both charges.  I filed a complaint with my bank, cancelled my card, and proceeded to contact the phone numbers that were listed next to the charges.  I had no problem with cancelling the monthly charges from Jullen skin care/Pleasure Charm as technically the 14 days would have been 6-7...they start counting from day of shipment.  The gentleman that I spoke with went through his whole script trying to get me to stay on with different % off's but I stayed firm.  They only tried to charge my card one more time at a rate of $72.04 and then stopped.

However when I made a call to Happy Craze the woman I spoke with said that I signed up for the 14 day trial and it was now over and I had to pay the full price of the cream.  I went back and forth with her saying that I was at the 14 day mark and wanted to cancel everything she said I had to call the phone number on the box.  On 6-8 I called 866-973-9608.  They took 15 minutes to even find my name in their data base...they kept putting me on hold.  Now I am ONE day after the 14 day trial.  Right away this woman threatened me with a collection suit. I said that I had called Happy Craze the day before to cancel and they wouldn't.  She said not my problem.  I said that I wanted to return the unopened boxex, she said we do not accept returns.  And she would not give me a manager's name nor an address of any kind.

Now I have a collection agency calling my house 3-4 a day.  This charge is still being investigated by M&T.  I would love to report it to the FTC and BBB but I cannot get an address for this company from any where!  And I would love to send this stuff is still in it's original box upopened!!  Thing that makes me the maddest is the note on my credit report which I have been working so hard to keep at a high level. 


This report was posted on Ripoff Report on 06/23/2017 08:04 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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