Complaint Review: Image Warehouse -- Ron Saxton - Oglesby Illinois
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- Author Confirmed
- Image Warehouse -- Ron Saxton 32 Marquette Ave Oglesby, Illinois U.S.A.
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- Category: Computer Mail Order
Image Warehouse -- Ron Saxton Bogus Printer Ink sent as "official ink" Advertising uses misleading picture Oglesby Illinois
*UPDATE Employee: sorry
*UPDATE Employee: sorry
*UPDATE Employee: sorry
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Purchased Xerox Brand Solid Ink from Imagewarehouse through eBay advertisement. Purchase was made on the premise that the picture of "official Xerox Brand OEM Ink" shown in the advertisement was the item for sale. Several days later I received an inferrior substitute ink in generic packaging from the seller. (Most consumers would not recognize that the product was a substitute and not the advertised product -- I happen to have extensive experience with the substitute ink, which is not only inferrior in quality but also attributed to cause long term failure of this expensive printer, so I was able to immediately recognize the "off-brand" substitute "fake").
This seller has numerous advertising on eBay, displaying packaging representing Xerox Brand OEM ink, and not the cheaper/inferrior ink that he sends out. This is a deceptive trade practice.
After difficult communication, the seller suggested I return the ink. I did so immediately. The seller has not responded to any of several communications requesting the status of the refund. After several weeks, I have not received a refund.
Pforprivacy
Madison, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 12/29/2007 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/image-warehouse-ron-saxton/oglesby-illinois-61348/image-warehouse-ron-saxton-bogus-printer-ink-sent-as-official-ink-advertising-uses-m-295524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
sorry
AUTHOR: Image Warehouse - (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
Hello
If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding.
If you sent something back for a refund please contact me at ebay@imageex.com and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP.
Thanks for working with me.
Ron
#2 UPDATE Employee
sorry
AUTHOR: Image Warehouse - (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
Hello
If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding.
If you sent something back for a refund please contact me at ebay@imageex.com and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP.
Thanks for working with me.
Ron
#1 UPDATE Employee
sorry
AUTHOR: Image Warehouse - (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
Hello
If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding.
If you sent something back for a refund please contact me at ebay@imageex.com and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP.
Thanks for working with me.
Ron
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