Complaint Review: Imagine You New
Imagine You New Imagine You New frequently offers online deals through Half-Off Depot and Groupon. HOWEVER, the spa does not provide the service. The first time I tried, I got an appointment for two months later. The day before the appointment, I got a voicemail canceling the appointment. When I tried to reschedule, Katie offered me an appointment on August 7, more than two months later. The deal expires in August. St. Petersburg Florida
*Consumer Comment: same problem
*Author of original report: I'm not sure who is posting, but it's not me
*REBUTTAL Owner of company: response
*Author of original report: No slander... it's all true
*REBUTTAL Owner of company: Responce
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My sweet husband bought be a spa package at Imagine You New from Half-Off Depot in February 2013. When I called in March to book the appointment, I was told the first available was May 29. I thought the woman was joking. She was not.
On the afternoon of May 28, I received a voicemail saying my appointment was canceled. I called back twice that day, but got no response to my calls or messages. The next afternoon Katie returned my call. She claimed to be unfamiliar with the package I had, despite the fact that I was reading the services to her from her own spa's confirmation that I had received a few days before.
The next available appointment was August 7. Really???
Again, I laughed. When I told Katie this was unacceptable, she put me on hold and never came back. She did not respond to by call back either. I emailed the spa and told her that I would be filing reports with the BBB, the state and Half-Off Depot if I she did not satisfactorily schedule an appointment for me. I have heard nothing from her.
This business is a sham.
The deal expires in August. I think this spa is selling these online deals (there was also a recent Groupon deal) with no intention of providing the service.
I want a refund. When I told Katie that, she said to contact Half-Off Depot. My husband contacted Half-Off Depot, but he has not heard back.
I want my money back, and I want the business to cease operating this way. These are fraudulent business practices.
This report was posted on Ripoff Report on 06/03/2013 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/imagine-you-new/st-petersburg-florida-33707/imagine-you-new-imagine-you-new-frequently-offers-online-deals-through-half-off-depot-an-1055906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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