IMG Group Co.Ltd Rachel or Mary, whoever is giving every excuse as to why they have not provided their service Fraud and Scammers - Excuses are their Forte Internet

This company has given me more excuses than I can keep track of. Today, they showed me the gold that they had. Their only goal is to get me to drop the dispute. They only had to hit a button and I would drop it. Instead, they require me to drop my complaint. I was told that its their policy that the dispute is dropped first. Unfortunately for them, I have already seen what the produces, which is nothing. (search for complaint on them from December 2010.)

At least I saw the gold, and I can continue to file complaints EVERYWHERE about this FRAUDULENT company. NEVER close your complaint until its resolved. These people only try to get the complaint closed so you go away.

Not that paypal will do anything but at least I can get my moneys worth by continually posting this!

Here was todays session with Rachel:

If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:xxx-xxxxxxxx
E_mail:xxx@xxx.xxx

rachel 05-12 08:19:39

hi   welcome to our live chat,what can i do for u ?^^

You 05-12 08:19:52
G1052011423775048 ....an order from three weeks ago

rachel 05-12 08:20:00

ok checking

rachel 05-12 08:21:59

plz close the dispute  then we will give you gold

You 05-12 08:22:34
 no, i won't close the dispute....when i get the gold, i will close it. Otherwise, at least I can continue to post negative remarks about your service, which still goes unfulfilled

[System message] 05-12 08:23:25

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

rachel 05-12 08:23:48

plz close the dispute  then we will give you gold

rachel 05-12 08:23:52

it is our rule

You 05-12 08:25:48
sorry.....its my rule to not close a dispute unless services have been provided. So far, all i have gotten from your service is multiple excuses and multiple promises that it will be coming. At least if I don't get the gold as ordered, I can continue to post everywhere of what your company has done to me. Just as the others who have posted before me. Your December client closed the dispute and never got his gold.That mistake wont happen with me.

You 05-12 08:26:17
I will eventually get my moneys worth.....

rachel 05-12 08:26:28

plz close the dispute  then we will give you gold

You 05-12 08:26:46
ok, back to my postings..... I think today I will post one with google

[System message] 05-12 08:27:36

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

rachel 05-12 08:27:52

plz close the dispute  then we will give you gold

You 05-12 08:27:59
no

rachel 05-12 08:28:03

i just want to help you

You 05-12 08:29:14
you can help me by providing the gold....ONLY then will i close the dispute. So far, I have had 5 excuses about mules, and 4 we are working on it, and 2 we are arranging for it so stay by the phone. At this point, you can help by providing the service you sell.

rachel 05-12 08:29:23

you can log in game now

rachel 05-12 08:29:36

you will see your gold

rachel 05-12 08:29:53

then you will believe  me

rachel 05-12 08:31:55

if you see your gold is ready   then plz close your dispute  after we will give you all gold

rachel 05-12 08:36:22

plz close it  then i will give you gold    it is  easy

You 05-12 08:38:58
that didnt happen. I won't close the dispute until i receive it. I took a snap shot of my acct before opening the trade window and one right afterwards. Still no gold

rachel 05-12 08:39:21

if you see your gold is ready   then plz close your dispute  after we will give you all gold

 

You 05-12 08:41:42
not going to happen. A dispute gets closed when its resolved. Just seeing the gold means nothing. Once again, at least I get the opportunity to post my dispute on as many places as I can find, and as often as I wish. I can't believe three weeks have gone by. UNREAL given your claim of "Avoid being cheated by frauding "

rachel 05-12 08:42:25

i just told you truth  you can choose

You 05-12 08:42:50
not the first time this has happened to a customer. It must be worth it to you to cheat your customers....i choose to continue my complaint and post it everywhere. Thanks for not helping me for three weeks now

[System message] 05-12 08:43:41

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

rachel 05-12 08:44:06

i am not interested in cheating you

You 05-12 08:45:12
yeah, three weeks. its real simple, give me what I paid for and I will cancel it.Otherwise, I will just make sure to keep posting and get my moneys worth that way. so much for the 15 minutes to an hour.....WOW

[System message] 05-12 08:46:04

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

rachel 05-12 08:46:54

if you see your gold is ready   then plz close your dispute  after we will give you all gold

You 05-12 08:46:59
i see you have an new complaint online......starting to rack them up