Imperial Majesty Cruise Line/ Ramada Plaza Resort threating, scam and telephone harassment Ft. LAuderdale, Florida

I lost a lot of money because of this organization. I total about  $1,500

It all started in the year of 2008 if I am not mistaken. I received an envelope saying that I am eligible for a free cruise. When I called them, it turned out that it was not totally free, I had to still pay, $800 or so, but I figured that for two people its pretty reasonable deal, so I went for it, paid (I gave my credit card number). The customer service agent that dealt with me on the phone told me that I could cancel it if I want anytime. I specifically asked about that because I at the time I had concerns about this and got this answer.

When we decided that it was not possible for us to go because of certain circumstances, I called back and asked to
cancel and my money back. The lady on the phone by the name of Joanne
was extremely rude,  said that it was well passed the time of cancellation, she could not do this for me. So I beleived her and as she advised tried to sell the package.

After certain time I just let the whole deal go and wanted to forget this affair. It is useless to say that I did not go to any vacation.

In September 2009 I received a call again from this place saying that I have "legal engagements", that they have all the conversations recorded and that I have to pay another $698. I was not smart enough to look at the documentation that I received before, it said "Prepaid" everywhere. They said that they have all the conversations recorded
and that I have to pay. So they pretty much lied and tricked me into paying. So I [aid and I just wanted them to leave me alone, and I repeatedly asked that I do not owe them anything anymore and got a positive answer. Obviously I did not preauthorize any future payments from my credit card that I gave the second time.

Last night I received a call from a "manager" of a Ramada Plaza Resort, who "informed" me that I have "legal
engagements" and that I preauthorized the money, another $698, to be taken from my credit card, and he just hang up on me. I tried to say that I have not engagements, and I already paid off everything but he was very rude, and just hung up on me.

I then called Ramada Plaza Resort corporate at the 1800- number and explained the situation. The agent said that if I don't take any vacation I do not have to pay anything extra, that money that I paid already will be lost and that's it. So today I am waiting again for the call of the "manager", because the card number they have is expired. It is absolutely
outrages how they suck money from people. I understand that it's a total scam, but i don't know who to talk to about it, what organization to make a complaint to.

Thanks in advance for the responses.