Import Specialists Of America, D/b/a Oxygengeek.com, Partsgeek.com, Chris Grosso, President Failed to issue a return authorization number so that I can return a wrong part to them for refund. Manasquan New Jersey

I ordered an exterior door handle for the front driver side door on my 1998 Toyota Avalon. While I got the part in a considerably quick fashion, they sent me the wrong part. I emailed them with a link to the image on the product I ordered, and an image of what they sent me... two completely different parts. 

They wrote back with a return authorization and a note in the email that reads:

• You are responsible for all return shipping charges.

I've tried calling at least half a dozen times in the last 3 days with no answer, no voice mail pickup, just a long 15+ minute hold time, followed up by being asked to go submit a ticket on the site and being hung up on. 

I already re-ordered the right part from another shop and just want my money back at this point. But noone is answering the phone and I'm heading to the bank after writing this to dispute the charges.

This is the first time I've ordered from them and it is surely the last time I will order from partsgeek.com. 

It's simple guys, send the right part, or don't send anything. I've got a dismantled car door now because I'm not going to keep taking it apart and putting it back together. Now it's been like that for over a week because you won't answer your phone and couldn't get the order right.

Sincerely disappointed,

Rob

Is this guy for real???  I called 800-541-9352 and spoke to a Donna on 3 rings.  Then I called 800-541-9352 and spoke to Chris Grosso on like 8 rings.   Did this guy ever hear of leaving a message? 

I bought from them and all I can say is check out their ratings at Reseller's Ratings.com.  Awesome.  Hooked me up with mirrors, and very happy.  Chris Grosso was one of the nicest and most well-informed parts people I ever had to deal with.  Try calling some of these other companies, and see if you even get an American.  Not that there is anything wrong with that ;-)  Jon

I dealt with Chris at PartsGeek.com this past week.  I ordered replacement headlamp assemblies for my 1999 Pontiac Silhouette.  The parts were shipped on the 20th to some unknown address in PA.  I contacted Chris by email on the 22nd when I found this issue on the UPS trace.  Literally within about two hours of receiving my email, he confirmed the UPS error in delivery and had 2 replacement units shipped to me the same day.  Although we never spoke by phone I did leave one message today, which was returned when I wasn't available.  I was very happy withthe way Chris and PartsGeek.com handled the problem and would certainly do business with them again.

After trying for 4 days, I finally received a call back from Richard at Parts Geek regarding my issue. He resolved it and my new part should be here in 2 days. He is also sending me a UPS label so I can ship the damaged part back to him at no charge.

So far my experience has shown that they are not liars or scam artists, but are probably understaffed and are very hard to get a hold of.

I will come back after my part arrives and provide comments - I anticipate they will be positive.

I am currently dealing with an issue from this company and have exhausted virtually all methods of contact with no succecss. I would like to be able to come back here and give a good review provided that my issue is resolved. Would appreciate any information you might have regarding names or phone numbers.

I used Parts Geek's company converter geek, and after I was told that my Ford Expedition parts were going to cost us nearly $2,000 form the Ford dealer....get that? $2,000 I called and got a voice mail. Then a guy named Lenny called me back and said he could sell me the parts for $800.

I was super skeptical., Looked on the net and saw this and said , "No way." Then I went looking deeper, into speicalist forums and even saw they sold stuff on eBay and have like a +99% rating, so I just assumed this was like that other guy said, "bad blood" or maybe even a competitor trying to submarine this Import Specialist or Parts geeks business.

So I left an email and Chris Grosso actually responded himself. He said that the dealer offered a 12 month warranty on the Ford parts for $2k and he gives a 5 year warranty, in writing and I could call the state of California (C.A.R.B) whcih BTW I did, and he and parts Geek has an impeciable standing with. So I figured if you can please the impossible govt. I woudl try them.

Well 8 months later, we saved $1,200 and I read garbage like this guy writes and then see the rebuttal and assume he must be just a competitor. Try parts Geek, try Chris Grosso, try Lenny or Import Speiclaists I was very very happy and my wife needs brakes soon too. :-) Freankie

chris grosso & PartsGeek saved me money and helped get our car on road when nobody else on the internet could help us. We needed a cat converter and they helped us and paid extra shipping for us to get a part shipped to a hotel we were staying at while on vacation.

So now this guy sounds kinda angry, and should really call and talk to chris or cindy. Also, girl Cindy who worked there was super helpful and they worked with me and got us a converter when US Auto and Pep Boys all told us we were beat.

I can't say enough about parts geek and how they helped me save money and now my cady is on the road and I can take out my gf with no hitches. Thanks, PArts geek people.

Customer Albert ordered two O2 sensors from us on Invoice # 1936730. He sent an email to our Customer Service Department, and Cindy our Customer Service Manager responded at 12/31/2007 10:44:44 AM asking what was wrong. Albert said "Hello Cindy. I'm only returning one. The SN4-43 @ $62.18. It's totally wrong. The flange is way too narrow. I also checked sngsensors.com and according to their catalog, they come up with the same part#. Not you guys fault. A refund would be fine. Thanks. Al"

In fairness to Albert; we asked SNG for an RA# and becuase of the holidays the response took a few days to come back to us to forward to him. So he is correct that it took a too long to get the RA#.

We then learned he called his credit card company and then disputed the charge before we had the ability to submit an RA# for him to return the part. We corresponded at Wednesday, January 09, 2008 12:39 AM via email again.

Then we finally received the part via UPS that we paid for te return shipping on at Delivery Date / Time: 21-December-2007 / 10:33 AM AFTER the customer stopped payment on his credit card. Once a customer stops payment on their credit card, there is no longer a reason or even the ability to refund becuase that is considered refunded already by the process of a dispute. So for Albert to say he had not spoken to us, as we have nearly 5 time stamped email conversations, and he spoke with Cindy and Lenny on the phone over 6 times - is just not fair or accurate.

He ordered two sensors, one was wrong, we paid to have it come back and we would have refudned if he had not called his credit card comapny so quickly to stop payment.