Improvements Catalog - HSN Improvements Online Store BAD PRODUCT, BAD POLICIES West Chester, Ohio

I phoned the company to have the product picked up (after spending hours DISassembling it and getting it back into the boxes).  However, this company cannot seem to get this item picked up for return, and of course, they can't refund my credit card until they receive the product back.  Wow.  That must work out quite well for Improvements; let's see, if they don't pick the item up, they don't have to refund the money!  I get it!  I have called customer service six times and they claim that since they have issued four call tags, it must be UPS with the problem.  UPS claims that they issue a tracking number immediately when a call tag is requested, even though Improvements claims to have no such number/s; they should have four by now.  Here's a thought:  maybe it's time for someone, somewhere, at Improvements to make a call to UPS and find out how to get the problem corrected!  (Does anyone actually THINK anymore?)   Meanwhile, the boxes have been sitting on my front porch for the past eleven days, and counting. . . .