Complaint Review: Inboxdollars.com - Internet
- Inboxdollars.com inboxdollars.com Internet U.S.A.
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- Category: Internet Marketing Companies
Inboxdollars.com ripoff didn't work for me Internet
*Author of original report: InboxDollars - my other trouble ticket
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This issue was involving over $300, as you will read.
Following is my experience with Inbox Dollars for all who wish to reference it. Notice near the end that InboxDollars fooled around for three months of not answering me before I contacted them again about this issue. Then they tried to tell me after the whole discussion that I registered through another provider and then they would not compensate me for the offer that I completed through their site. (Makes me wonder why they were not able to do that in the first place about four months earlier when I very first contacted them.) They also told me it was not between me and them, but between Vegas Red and I and told me to contact Vegas Red. Well, I did. I have e-mail proof from Vegas Red that they are not affiliated with InboxDollars. Contact me for a forward of this e-mail. Beware!! My correspondence with Inbox Dollars has been copied below. Keep in mind as you read all of this that Vegas Red says that they do not condone such tactics and aren't affiliated with Inboxdollars although Inboxdollars sucked me into Vegas Red through Inboxdollars's site.
You will also notice other offers that I mentioned in this trouble ticket; FYI, I was never compensated for those either. Make your own conclusions. That's just the facts. They say that a small percentage of their offers are not fulfilled, but draw your own conclusions.
"suvobr" is what I wrote and Inboxdollars call me Susan:
Topic: Ticket #: 00074474
Status: OPEN Posted: AUGUST 25, 2006 09:49 AM
suvobr
I wanted to make sure we received credit for a very important offer that I completed, before, perhaps, it expires and gives us trouble. I realize that since I have not been paid, that you have also not been paid. I am refering to my completing the Vegas Red Casino offers: $25 each to me for the first three deposits made to them. Also note that I did make the proper deposits plus much more: $200, $20, and $20. If needed, I do have proof of this. So they owe me $75 through inboxdollars. Sakes knows they made a lot more than that off of my losings.
Thanks much,
Susan (((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))
P.S. I have a lot of other pending offers that have not been credited that are not as significant, except for perhaps the little ebay offer I completed for registering and making a bid. That is worth $6.
------------------------------------
Customer Support
Susan,
Vegas Offer: This offer credits you in three steps, one for each deposit you make. Your first deposit needs to be at least $40, and each subsequent deposit needs to be at least $20. The first deposit should credit to your account within 1-5 business days. However, the 2nd and 3rd deposits are credited monthly, therefore, can take up to 30-40 days to credit to your account.
Please let me know if you have not been credited for your first deposit within 5 business days. I will need to know the amount of your deposit, and the dates deposited. Then, please wait for the 2nd and 3rd credits at the end of the month, and reply to this ticket if you do not receive those credits.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
Customer Support
----------------------------------------
Susan,
If you have another offer not credited, in order to assist you I will need to know the name of the offer you are referring to, and the date that you signed up.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
---------------------------------
suvobr
Hello,
As stated when I first contacted you on Ticket No: 00074474, "Also note that I did make the proper deposits plus much more: $200, $20, and $20." So my first deposit was $200. Well above the $40 as you see, so they owe us. lol The deposits were made on August 7th, so it has been over the 5 business days.
The other offer I referred to was eBay. I registered and made a bid for them, so they owe us to. I believe I did that around August 1st.
Thanks much!
-------------------
Customer Support
Susan,
Vegas Offer: This offer will not issue a credit to anyone who has joined a Casino Partners casino (Casino Tropez, Casino DelRio, Vegas Red, Europa Casino, Titan Poker, Hammers Casino) before. Also, if a member deposits and immediately attempts to withdraw that money they will not issue a credit.
If neither of the above apply, please reply to this ticket with your Vegas Player Number, and I will verify with them.
eBay Offer: eBay requires that you create a new eBay account through our link and then bid on at least one item. If you were already an eBay member in the past, you would not be credited.
Please allow 1 to 5 business days from the date you have placed a bid for this offer to credit to your account. Please reply to this trouble ticket if it has not been credited. I will need to know the date you completed the offer, and date you placed your bid.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
--------------------------
suvobr
FIRSTLY, regarding the ebay offer that I completed, I created a new eBay account through your link and then bid on an item on AUGUST 1, 2006 and have not received credit for that. I was not an ebay member before that. Now, what new stipulation are you going to create to where I am not eligible to receive credit for completing YOUR eBay offer? By YOUR eBay offer, I am referring to the offer YOU listed on YOUR site.
SECONDLY, regarding the Vegas Red offer that I completed, first you told me, "Please let me know if you have not been credited for your first deposit within 5 business days." Then, when I provided proof of my first deposit, you tell me, "This offer will not issue a credit to anyone who has joined a Casino Partners casino (Casino Tropez, Casino DelRio, Vegas Red, Europa Casino, Titan Poker, Hammers Casino) before. Also, if a member deposits and immediately attempts to withdraw that money they will not issue a credit." I did not attempt to withdraw my deposit immediately; in fact, because of the offer you posted on YOUR site, I deposited a total of $240 and used it all at the casino.
Now, this is very important. I have been a Titan Poker member for quite a while -- way before I joined InboxDollars and saw the Vegas Red offer. HOWEVER, nowhere on your site where the Vegas Red offer is listed (which I have copied for my records), nor when I signed up for Vegas Red did it tell me that I would not be eligible for compensation because I was a member of Titan Poker and had been for a quite a while. Do you realize that this is false advertising? If it was okay for you to introduce to me this stipulation AFTER I completed an offer, then that is the same as if you would introduce any stipulation saying I was not eligible, for example: saying to me that I was not eligible now because I was white or because I was female or because I worked in the legal field. Please note that it doesn't matter how crazy the stipulation is, what matters is that you notify a person before they put money into it. This is very important. So if you continue to tell me that I am not eligible for my $75 bonus, combined with the $240 I deposited, I have combined damages of $315. You see, if you would have posted that memebers of Titan Poker were not eligible to receive payment from YOUR offer, then I would have never put any money into the Vegas Red Casino offer at all. Also, keep in mind that not only did Vegas Red also not inform me of this when I linked them through your site, but they had no problem letting me deposit and giving me the first timer's sign-up bonus. Vegas Red is not my problem, but yours. My problem and who I am holding accountable is InboxDollars, because ultimately, what you represent on your site, you credit to accounts. You represented quote, "Get $25 from INBOX DOLLARS for EACH deposit you make (up to 3) - that's $75 total! Note: To receive credit from InboxDollars you must deposit at least $50 on first deposits and $20 on additional deposits." That was the only thing that INBOXDOLLARS stated to complete that offer. It did not say anywhere that Titan Poker members do not get credit from INBOXDOLLARS or that you may not be eligible because you were a member of another gambling partner. It plainly stated an offer for first depositors specifically at Vegas Red Casino. I completed your offer as listed exactly on your site, and then had not been paid. When I requested payment, you initally asked about the deposits I had made (although I had expressly stated that in my first ticket). Once I had covered that, InboxDollars gives me new stipulations. You may have gotten away with ripping people off like this in the past, but eventually you are going to run into somebody who specializes in or is highly aware of their rights in such matters.
You may choose to hold Vegas Red accountable for this, but I am expecting payment from InboxDollars for my putting a significant amount of money into an offer that INBOXDOLLARS offered. Please note, "The FTC Act states that false advertising is a form of unfair and deceptive commerce." Very vague, as you can see. If you would like more information, my legal assistant or I can e-mail you more about this or you can contact your own legal advisor.
Please note, I have copied all of our correspondence on this and print-screened the page showing your requirements for the Vegas Red offer.
Also, $315 is a bit more important than those little offers such as eBay and others I've completed as aforementioned.
FINALLY, I am only going to tell you this once. Apparently, the people skimming over my other tickets were asking me questions with answers I had already provided. I suggest getting a manager or someone who can read carefully and pay good attention to oversee this ticket.
--------------------------------------
suvobr
I see that I have sent quite a stumper. There has been no reply to my ticket for some time. The problem with my eBay offer is easy. I met the requirements for that and have just not been credited. It is seeming like InboxDollars doesn't want to pay out on any significant offers over $2. Hopefully this is not true. Anyway, regarding the Vegas Red Casino offer, I completed that offer as well, as it was listed on the offers page, and have not been compensated. If you just credit me the amount due me for completing the Vegas Red offer from your site, then everything is the way it should be and fulfilled; however, if InboxDollars chooses to refuse me and continue to now make stipulations that would not allow me to be compensated, then it would probably costs more for a legal consultation as it would be to just pay as originally owed and give credit where credit is due. This ticket is easy unless you make it difficult. This site offers money to complete their offers listed, so when clients complete offers, then they are due compensation. If you have not worked out the specifics beforehand with the company making the offer, then you must contact them to compensate you for your loss. It's as simple as fulfilling your responsibility to give credit where credit is due. Otherwise, it is you (InboxDollars)who is cheating your members.
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Customer Support
Susan,
I have simply stated the terms for offer crediting for the Vegas Offer. I asked in my reply above for you to send your Vegas Player #. Perhaps I have missed in in one of your replies above?
Please reply with your Vegas Player # so that I can send it on to our network provider for verification. At this point, we are not yet sure why you have not received the credit.
In the meantime, please read our terms of membership very carefully, specifically regarding Offer Completion and Offer Crediting.
Please reply with your Vegas Player #
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
-------------
suvobr
No, you didn't miss anything. You stated, "This offer will not issue a credit to anyone who has joined a Casino Partners casino (Casino Tropez, Casino DelRio, Vegas Red, Europa Casino, Titan Poker, Hammers Casino) before. If neither of the above apply, please reply to this ticket with your Vegas Player Number, and I will verify with them." One of the above did apply as I had previously stated (Titan Poker). I waited for your response to insure that this matter would be pursued further before I bothered with providing any more details.
Do not be offended that I normally have trouble with support from any site, asking me to provide information that I have already provided. It is a common thing nowadays with internet support to skim over tickets when they see so many a day. I simply wanted to state the importance of this matter to be read carefully. Nobody likes to say the same thing over, let alone type stuff that is still in view. Let's not make this an issue, though. There are more important things in question.
So, as plainly requested in your last reply, my Vegas Player # is VRR46741902.
I have already read the terms of membership. I specifically like Section II # 4 about false advertising. A lot of internet sites see their terms and conditions as a vaccine that will protect them from anything. That would be perfect. Anyway, I have read them. I understand that the payout of an offer may change and other meager differences. However, as shown above in my detailed reply, this is a very important matter, specifically when it comes to no compensation at all.
InboxDollars still has not posted that you are not eligible for the Vegas Red offer if you are a member of a Casino Partners casino. I have copied that. You told me this three days ago. The Terms state "There are times when Offer providers change the Terms of an Offer without notifying us." Now I know that InboxDollars has known about the Casino Partners stipulation for at least three days and it still has not been posted.
However, we might not have a problem with it anyway. Vegas Red will probably give me credit when you push them a bit since they gave me a bonus with my first deposit (but that had nothing to do with InboxDollars).
Thank you for your continued support. Let's see how it goes when you get my Vegas Player #.
-----------------------
Customer Support
Susan,
I have forwarded your Player # on to our network provider for verification. You will receive another reply to this ticket when we hear back from them.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
--------------
suvobr
Okay. Thanks. In the meantime, perhaps we can look at these other offers I completed and not received credit:
Ebay - you should already have all the information on that.
Eversave 7-30-06
Lightspeed panel 7-30-06
Survey Networks 7-30-06
Also, I have spoken with one of my referrals in Michigan who has requested payment. I have not received credit for that referral. Also, my "mailings read by direct referrals" have not changed for a quite a while. Last time I spoke with my referrals, they were still active with their InboxDollars e-mails, and it has stopped showing up on my account. So, considering this, I think there is a technical problem concerning my referrals. Please check on this for me. [This is the only thing that was resolved.]
Thanks much.
Susan
-----------------
Customer Support
Susan,
Please open a new ticket with the above reply. This ticket is in the verification process for Vegas Red. Please simply copy your above response and open a new ticket. Thank you.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
--------------
suvobr
It has been since September 8th [I posted this one December 16th] since I have heard back from you and the network provider. Vegas Red is prohibiting US players from having cash accounts. Please resolve before they go out of business.
----------------
Customer Support
Susan,
The network provider verified "This member registered through another advertiser.". Therefore, we will not be paid for this offer.
I'm sorry, but it is clearly stated in our terms of membership that we cannot pay you unless we are paid. Each offer listed on our site has their own terms of membership, which you agree to when you complete their offer. We do not know what their terms are exactly, or what they were when you completed the offer. This is between you and them. We simply stated the above, to help you determine perhaps why we were not credited.
If you have any questions about the terms of offers you are completing, please be sure to inquire with that Offer Provider directly.
Our Terms do clearly state that you cannot receive credit for an offer if you have completed it in the past, and cannot credit you unless we receive credit.
Can I complete a Cash Offer more than once?
I'm sorry, but we will not be receiving credit for this offer, and therefore cannot credit your account.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
Susan
Kenova, West Virginia
U.S.A.
This report was posted on Ripoff Report on 12/31/2006 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/inboxdollarscom/internet/inboxdollarscom-ripoff-didnt-work-for-me-internet-228103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
InboxDollars - my other trouble ticket
AUTHOR: Susan - (U.S.A.)
SUBMITTED: Sunday, December 31, 2006
This has been copied straigt from the inbox dollars site and is my other trouble ticket with them. Please read and draw your own conclusions. thanks
Topic: Ticket #: 00076154
Status: CLOSED Posted: SEPTEMBER 8, 2006 08:36 PM
Hello, I have not received credit for the following offers that are over a month old:
Ebay 8-1-06
Eversave 7-30-06
Lightspeed panel 7-30-06
Survey Networks 7-30-06
Could you check on these for me?
Thanks much.
Susan
--------------------------------------
Customer Support
Susan,
eBay requires that you create a new eBay account through our link and then bid on at least one item. If you were already an eBay member in the past, you would not be credited.
Is it possible that you completed these offers through another site for credit or with the Offer Provider directly? They will not credit us if you have already completed in the past.
Please see IV. OFFERS 1. Terms of Offers in our Membership Terms: http://www.inboxdollars.com/?p=terms
Users may complete an Offer only if they have not completed the Offer in the past, either through InboxDollars, any other Website, or with the Offer Provider directly. Users will not be credited for completing an Offer if they have already completed the Offer in the past.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
------------------------------------
suvobr
These were all new sing-ups for me.
Thanks.
suvobr
And I also bidded on at least one item.
-----------------------------------------
Customer Support
Susan,
I'm sorry, but these offers do not give manual credits. If you were not credited, that means we were not credited either. Some offers are credited within 1-5 business days, however, others can take up to 30 days. As our Terms of membership indicate, "we do not credit members until we are credited".
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
-------------------------------------
suvobr
I understand. I was just contacting support because that's what the site instructs to do after 30 days. Everything you told me is plainly posted on your site. I created this ticket to investigate why they are not crediting us.
------------------------------------------
Customer Support
Susan,
The percentage of Offers that do not get credited is very low. If members not being credited was a common issue, InboxDollars would not be in business. But yes, as stated in our Terms of Membership: If we do not get credited for an Offer, then we cannot credit you.
There are a couple of reasons for an Offer not credited: If you were already a member of the site, or another possibility is that your computer is infected with spyware. One of the features of several spyware applications is to "hijack" transactions. Meaning, when you click through our links to complete an offer, the spyware application destroys our tracking information and rewrites their own - so they get credit for the transaction and we do not. If you think this might be the issue, please run a spyware scan.
On MOST Offers, we can send the information to the Offer Provider and receive manual credits. However, this happens to be an Offer that will not give manual credits. Remember, it is in our best interest to get credit for you, since we would like the credit also.
I understand your frustration and I apologize. Unfortunately, there is nothing further InboxDollars can do at this time.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
-------------------------------------------
suvobr
You said, "This happens to be an offer that will not give manual credits." I contacted you about 4 offers. I wanted to make sure that you saw all four of them. I know that spyware is not my case and that I do not recall previously being members of those Four sites. My spyware scans have been clean for months. I am only contacting you again to make sure that you checked on all my offers because of the way you phrased your words.
Also, I thought the full extent of your check would be checking with the site themselves to see if if your referral qualified by not being a member before. I guess you do not know this because you are not telling me that I was previously members of those sites. You are only telling me that that COULD be a reason that I was not credited. Perhaps you should check on your links to these four popular offers because that COULD be the reason, too. I didn't contact support to tell me things I already have read on your site. I know possible reasons why an offer might not be credited. I created a ticket because inboxdollars says after 30 days to do so. I didn't know that was posted so I could get the terms of membership read to me.
I have not been credited for 6 of 25 offers. That is not a very low percentage. Makes me leary of trying any new cash offers.
--------------------------------------------
Customer Support
Susan,
Actually, you should let us know after 5 business days. There are some offers that will not go through the manual verification process, therefore, there is nothing we can do for all four of these offers.
Receiving credit for 6 out of 25 offers is very rare. Please read the reply above, and be sure that you have checked all of the following. Although we cannot credit you unless we are credited, we do try to help you determine why.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
------------------------------------------
suvobr
I have copied and pasted the following directly from your F.A.Q. section:
7. I completed an Offer, but have not been credited?
Most of our Offers will credit to your InboxDollars Account instantly; however, some Offers can take a few days, and others up to 30 days to be credited. When your Account is credited for completing an Offer, you will receive an E-Mail notification.
Please note that if it has been more than 30 days since you completed an Offer and your Account still has not been credited, then InboxDollars also did not receive credit from the Advertiser. In this case, please create a Trouble Ticket in our Support Center so our staff can assist you.
That is what I did. I ask that you contact these sites to see if they can give you a reason why we have not received credit is all. Or may I?
suvobr
Otherwise, we cannot say that we have done all that we can do to investigate this matter.
-----------------------------------------
Customer Support
Susan,
As stated above, on MOST Offers, we can send the information to the Offer Provider and receive manual credits. However, this happens to be an Offer that will not give manual credits. Remember, it is in our best interest to get credit for you, since we would like the credit also.
I understand your frustration and I apologize. Unfortunately, there is nothing further InboxDollars can do at this time.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
---------------------------------------
Customer Support
Susan,
Please see IV. OFFERS 1. Terms of Offers in our Membership Terms: http://www.inboxdollars.com/?p=terms
Users may complete an Offer only if they have not completed the Offer in the past, either through InboxDollars, any other Website, or with the Offer Provider directly. Users will not be credited for completing an Offer if they have already completed the Offer in the past.
Best Regards,
Member Services Specialist
InboxDollars Member Services Department
------------------------------------
suvobr
Well then it's a good thing that I hadn't completed those offers in the past (AS STATED ABOVE). So since we are not receiving credit, it is unimportant to know the exact reason why; is that what you're saying? My point in contacting the Offer Provider wasn't really to get a manual credit as it was to see why credit had not been received. As stated above, when you told me that I could not be credited, I just wanted to know why. (Don't get this confused with "possible" reasons why.) Anybody can go through the terms all day and give possible reasons why an offer has not been credited. You don't need to contact support to do that. Please do not quote me any more of your terms. I have read them. You say there is nothing else you can do and start pulling terms out. Old information! I contacted you for new information: the exact reason why I was not credited. If you aren't going to contact the offer provider at all (not to get a manual credit) to verify that their InboxDollars link is working and that I had not been with them before, then there IS nothing more you can do. Most every site has a contact link; the least they can tell you is "I don't know."
Putting me aside, isn't important to your other members to insure that the offer providers are doing what they should and links are working as they should so that this doesn't happen to them?
So, okay then. You have done all you can do or all they have taught you that you can do in support training. If InboxDollars does not want to pursue this, then that's not your fault. So I guess, the least you could say, too, is, "To answer your question, I don't know for sure the exact reason why you have not been credited."
I do not expect a reply. It would seem that you would again be telling me the same thing. Don't waste your time.
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