Indeed indeed.com Deceptive Pricing Horrible Customer Service

Like MANY OTHERS have posted here and elsewhere, Indeeds billing practices are highly deceptive.

I had used Indeed previously with mediocre results. When I needed to advertise again, my Account Rep pitched me on their PPC (pay per click model). He explained we would only get billed for Applications received and asked what my maximum budget was. because our type of job was not in high demand, he implied that I probably would never reach my daily maximum budget, which we set at $10.00/day. I left the ad running for about 40 days because we only got a few applicants and we had not filled the position.

To my shock, we got a credit card charge for over $400 from Indeed for this position. I immediately called my rep who changed his tune and said that the ads would always reach their daily maximum. I asked how this is possible when I only got a handful of candidates. All he could say was that was the way they bill. I argued that it was not what I signed up, not what had been explained previously. He said he would check with his superiors to see if anything they could do. He came back and said there was nothing they could do. So I disputed the credit card charge, offering an explanation similar to this, and I won the dispute, the card company agreed that I had been mislead.

Fast forward about 9 months later, I wanted to try Indeed again, of course not using the daily budget option. They told me my account was disabled because of the prior dispute and they would not reactivate it! So in summary, they mislead me, charged me a ridiculous amount of money for just a few Applicants and offer ZERO customer service to try and make up for it. Terrible terrible customer service.