Indian River Auto & Transmission Repair Full of Regret and Frustration Virginia Beach Virginia

This repair shop has done a horrible job so far with my vehicle...notice I did say so far. From my initial visit until now it has been 6 WEEKS (4 weeks since they initially gave the car back and said it was good to go) and my vehicle is doing the same thing. My transmission was not functioning properly so I figured that a TRANSMISSION shop would be able to deal with it properly. At first the customer service was average; after they received my payment in full the customer service was non-existent. They wouldn't call to give status updates on my vehicle; I had to call in. The excuse was that they were so busy that they didn't call anyone...what kind of customer service is that? After spending nearly $2k on a transmission rebuild they are now saying it's a sensor that's not part of the trans but rather the engine that's causing it to not function properly.

I can't begin to communicate how much I REGRET taking my business to this establishment. I'm military and figured that since the owner is a military dependent that they would be more helpful. Upon calling to meet at the shop, he was not willing to hear my side of the story, but simply saying that 'he had spoken with the mechanic already'.

If you are looking for a place for your family vehicle, fleet, or used car inventory to stay up to snuff on your maintenance with DO NOT GIVE THEM YOUR BUSINESS.