Complaint Review: Individual Software Inc - Pleasanton California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Individual Software Inc 4255 Hopyard Rd #2 Pleasanton, California USA
- Phone: Phone: 800-822-3522 x136
- Web: http://individuasoftware.com
- Category: Software
Individual Software Inc - Deceptive Advertising & Shady Business Practices Customer Satisfaction Guarantee is bogus, customer service lied, numerous times. Their policy to honor satisfaction costs consumers more valuable time than their software is worth.Products are not as advertised and often do not work at all! Pleasanton California
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased BizTools Pro Individual Software, Inc at Staples. Attempted to install on several different PC's, Windows 7 Professional & Windows 8.1. Not only is the product missing the files advertised on the package, the software does not work.
In accordance with their "guarantee" I sent an email to their support team within 30 days. They replied ensuring they will send an updated version and would need a copy of my purchase receipt which I sent back August 2, 2015 with the necessary information.
I heard no response and after sending 3 emails requesting status still received no response. I phoned them directly and spoke with customer service. I was told the ticket # was in process and a new version would be mailed to the address submitted with the ticket.
It is nearing October and I paid for my purchase in July. I feel like I am trying to collect money I lent out and still waiting for that "check in the mail." Ridiculous! I am taking my complaint to social media to warn consumers and filing a complaint with BBB.
Their track record as noted on BBB has customers citing a similar experience.
BBB Business Review
http://www.bbb.org/greater-san-francisco/business-reviews/computer-software-publishers-and-developers/individual-software-in-livermore-ca-15885#bbblogo
Individual Software, Inc
Principal: Ms. B. J. Reynolds-Koonce (Accounting & Information Systems Manager)
Mr. Jo-L Hendrickson (President)
Address: 2301 Armstrong St STE 101, Livermore, CA 94551-9349
www.individualsoftware.com
Phone: (925) 734-6767
Fax: (925) 734-8337
View Additional Phone Numbers
(925) 734-6767(800) 822-3522
Additional Web Addresses
www.resumemaker.com
www.resumemaker.biz
www.typinginstructor.biz
www.professorteaches.com
www.typinginstructor.com
www.anytimeorganizer.biz
www.typinginstructorforkids.com
www.disneymickeystyping.com
www.disneymickeystyping.biz
This report was posted on Ripoff Report on 09/26/2015 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/individual-software-inc/pleasanton-california-94588/individual-software-inc-deceptive-advertising-shady-business-practices-customer-satis-1257276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.
