Complaint Review: Indivijual Custom Eyewear - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Indivijual Custom Eyewear Internet United States of America
- Phone: 325-675-0850
- Web: indivijual.com
- Category: Consumer Services
Indivijual Custom Eyewear indivijual.com This online company based in Abilene, Texas, accepted my $100 deposit to design a custom eyeglass frame, then demanded an additional $250 to continue the design process, and ultimately refused to deli Internet
*General Comment: Legal Notice
*REBUTTAL Owner of company: Better Business Bureau investigated & Dismissed this complaint * The BBB accused by business owners of running a "pay for play" scheme in which A plus ratings are awarded to those who pay membership fees, and F ratings
*Author of original report: Avoid this online company!
*REBUTTAL Owner of company: This Report is Totally Untrue
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Don't believe this company's guarantee of customer satisfaction. ("If you are not satisfied with the frame upon delivery, we will continue to work on the frame until you are satisfied.") Or their promise that following a $100 deposit, the balance will be due upon delivery of a finished frame. It was my experience that the company kept my $350 and delivered nothing.
During a very lengthy design process, my repeated requests for a larger, stylish frame were ignored by the West Texas design team, who favor the small frames that were in vogue a decade ago. "You have repeatedly rejected the advice and recommendations of the most experienced eyewear designers/artists/engineers in the world," wrote Randy Barnett, the company's CEO. "There will be no refunds."
So much for customer satisfaction. Avoid this company.
This report was posted on Ripoff Report on 11/08/2011 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/indivijual-custom-eyewear/internet/indivijual-custom-eyewear-indivijualcom-this-online-company-based-in-abilene-texas-acce-796342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 General Comment
Legal Notice
AUTHOR: Legal Notice - ()
SUBMITTED: Thursday, June 18, 2015
Please take notice that Indivijual Custom Eyewear, LLC initiated an action in the Hamilton County Court of Common Pleas (Ohio) – Indivijual Custom Eyewear, LLC v. John Doe, Case No. A 1407004 – due to allegedly false and disparaging statements published concerning the company on Ripoff Report using the alias or screen name “Jodie J.” A motion for judgment has been filed in this matter.
“Jodie J.” please contact Indivijual's counsel at DefLaw@vorys.com if you have any questions.
#3 REBUTTAL Owner of company
Better Business Bureau investigated & Dismissed this complaint * The BBB accused by business owners of running a "pay for play" scheme in which A plus ratings are awarded to those who pay membership fees, and F ratings
AUTHOR: Randy Barnett - ()
SUBMITTED: Sunday, March 09, 2014
This same complaint was filed with the Better Business Bureau. The BBB investigated this complaint and dismissed it. See the BBB Rating Link for Indivijual on our website at Indivijual.com or click on the BBB link here:
bbb.org/abilene/business-reviews/eyeglass-suppliers/indivijual-custom-eyewear-in-abilene-tx-27176
Note that Ripoff Report only posts complaints and does not investigate them. The Better Business Bureau investigates complaints and the BBB Rating for a company reflects the outcomes of BBB investigations.
==========================
Ripoff Report EDitor’s comment: 20/20 investigation does not agree with your assessment of the BBB. Read the link below. Likely you will never think the same about the BBB.
Consumers need to watch this video about the BBB - -
You will likely never feel the same about the BBB once you watch this video segment by abc 20/20 …
Go to the abc 20/20 link http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843
Back in 1998 when Ripoff Report started – it revealed most the same information in the 20/20 story.
#2 Author of original report
Avoid this online company!
AUTHOR: Jodie J. - (United States of America)
SUBMITTED: Tuesday, December 13, 2011
To summarize my experience with this online business:
1) I paid the required $100 down payment for a customized frame.
2) I was forced to pay another $250 to continue work on the frame, although this was not a part of my agreement with Indivijual Eyewear.
3) The owner of the business, Randy Barnett, subsequently decided that he did not want to continue working on the frame, and he refused to refund any of my money. I received nothing for my $350.
The $500 worth of "design work" mentioned by Mr. Barnett is his subjective value for his efforts, which probably amounted to a couple of hours of work.
#1 REBUTTAL Owner of company
This Report is Totally Untrue
AUTHOR: Randy Barnett - (United States of America)
SUBMITTED: Sunday, November 13, 2011
This report is nonsense. This woman has lost some marbles. We did over $500. of design work for her and after all that she sent an email that said "you did a great design job".... But when requested to pay the balance due she refused and started spreading these malicious lies. We have designed and hand-crafted custom eyeglass and sunglass frames for satisfied clients all around the world. Please review our testimonials on our website at www.Indivijual.com
Advertisers above have met our
strict standards for business conduct.
