Report: #796342

Complaint Review: Indivijual Custom Eyewear - Internet

  • Submitted:
  • Updated:
  • Reported By: Jodie J. — Chicago Illinois United States of America
  • Indivijual Custom Eyewear

    United States of America

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Don't believe this company's guarantee of customer satisfaction.  ("If you are not satisfied with the frame upon delivery, we will continue to work on the frame until you are satisfied.")  Or their promise that following a $100 deposit, the balance will be due upon delivery of a finished frame.  It was my experience that the company kept my $350 and delivered nothing.

During a very lengthy design process, my repeated requests for a larger, stylish frame were ignored by the West Texas design team, who favor the small frames that were in vogue a decade ago.  "You have repeatedly rejected the advice and recommendations of the most experienced eyewear designers/artists/engineers in the world," wrote Randy Barnett, the company's CEO.  "There will be no refunds."

So much for customer satisfaction.  Avoid this company. 

This report was posted on Ripoff Report on 11/08/2011 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/indivijual-custom-eyewear/internet/indivijual-custom-eyewear-indivijualcom-this-online-company-based-in-abilene-texas-acce-796342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Legal Notice

AUTHOR: Legal Notice - ()

POSTED: Thursday, June 18, 2015

Please take notice that Indivijual Custom Eyewear, LLC initiated an action in the Hamilton County Court of Common Pleas (Ohio) – Indivijual Custom Eyewear, LLC v. John Doe, Case No. A 1407004 – due to allegedly false and disparaging statements published concerning the company on Ripoff Report using the alias or screen name “Jodie J.” A motion for judgment has been filed in this matter.

“Jodie J.” please contact Indivijual's counsel at DefLaw@vorys.com if you have any questions.

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This same complaint was filed with the Better Business Bureau.  The BBB investigated this complaint and dismissed it.  See the BBB Rating Link for Indivijual on our website at Indivijual.com or click on the BBB link here: 



Note that Ripoff Report only posts complaints and does not investigate them. The Better Business Bureau investigates complaints and the BBB Rating for a company reflects the outcomes of BBB investigations.




Ripoff Report EDitor’s comment: 20/20 investigation does not agree with your assessment of the BBB. Read the link below. Likely you will never think the same about the BBB.


Consumers need to watch this video about the BBB - -

You will likely never feel the same about the BBB once you watch this video segment by abc 20/20 …


Go to the abc 20/20 link http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843 

Back in 1998 when Ripoff Report started – it revealed most the same information in the 20/20 story.




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#3 Author of original report

Avoid this online company!

AUTHOR: Jodie J. - (United States of America)

POSTED: Tuesday, December 13, 2011
To summarize my experience with this online business:

1)  I paid the required $100 down payment for a customized frame.

2)  I was forced to pay another $250 to continue work on the frame, although this was not a part of my agreement with Indivijual Eyewear.

3)  The owner of the business, Randy Barnett, subsequently decided that he did not want to continue working on the frame, and he refused to refund any of my money.  I received nothing for my $350.

The $500 worth of "design work" mentioned by Mr. Barnett is his subjective value for his efforts, which probably amounted to a couple of hours of work.
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#4 REBUTTAL Owner of company

This Report is Totally Untrue

AUTHOR: Randy Barnett - (United States of America)

POSTED: Sunday, November 13, 2011
This report is nonsense.  This woman has lost some marbles.  We did over $500. of design work for her and after all that she sent an email that said  "you did a great design job"....  But when requested to pay the balance due she refused and started spreading these malicious lies.   We have designed and hand-crafted custom eyeglass and sunglass frames for satisfied clients all around the world.  Please review our testimonials on our website at www.Indivijual.com    
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