Complaint Review: Indivijual Custom Eyewear
Indivijual Custom Eyewear indivijual.com This online company based in Abilene, Texas, accepted my $100 deposit to design a custom eyeglass frame, then demanded an additional $250 to continue the design process, and ultimately refused to deli Internet
*General Comment: Legal Notice
*REBUTTAL Owner of company: Better Business Bureau investigated & Dismissed this complaint * The BBB accused by business owners of running a "pay for play" scheme in which A plus ratings are awarded to those who pay membership fees, and F ratings
*Author of original report: Avoid this online company!
*REBUTTAL Owner of company: This Report is Totally Untrue
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During a very lengthy design process, my repeated requests for a larger, stylish frame were ignored by the West Texas design team, who favor the small frames that were in vogue a decade ago. "You have repeatedly rejected the advice and recommendations of the most experienced eyewear designers/artists/engineers in the world," wrote Randy Barnett, the company's CEO. "There will be no refunds."
So much for customer satisfaction. Avoid this company.
This report was posted on Ripoff Report on 11/08/2011 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/indivijual-custom-eyewear/internet/indivijual-custom-eyewear-indivijualcom-this-online-company-based-in-abilene-texas-acce-796342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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