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Report: #475641

Complaint Review: Indymac - Onewest - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Carmichael California
  • Author Confirmed What's this?
  • Why?
  • Indymac - Onewest 7700 W. Parmer Lane, Bldg. D 2nd Fl Austin, Texas U.S.A.
  • Phone: 866-682-7719
  • Web:
  • Category: Banks

Indymac - Onewest Loan Modification - Indymac bunch of liars! Austin, TXAustin Texas

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Let me begin by stating that I have been calling Indymac since in 7/2008. Requesting that they please look at my loan because I felt that I was going to be going under if they did not review my case.

I am a single mother with only one income. When I bought my townhouse, my realtor & escrow company reasurred me that in a couple of years I would be able to refinance into a lower fixed rate.

After 3 years I have called Indymac numerous time.

Finally in 11/2008, a rep at Indymac said to fill out my financials online and they would review and get back to me. After 3 weeks, I called Indymac and the rep said: no, you need to be at least a month behind, before we will look at any paperwork. He suggested I print out the financials and fax them for review. I did what they asked. Again 3 weeks later I called. Now it is 1/2009. I can only make a partial payment, the rep said we don't take partials payment.

In 2/2009, I called Indymac because I received a letter in the mail being denied for modification. I was so scared I called Indymac, asking for options on how I could possible keep my home. The rep was an absolute uncaring person. I told him about the denial letter I had received. He said he didn't see that on his computer. Well, I asked, am I denied or not? The rep said: well, if the letter says you are, then you are. I asked what are my options, rep: make more income, reduce your depts. I chimed in, and said or foreclose...his answer, yes, you can do that too.

I have been trying to do a loan modification since the begining of 2009. Indymac has taken 7 mos to review my financials. Finally after 7 months, I received a modification package with a repayment plan from Indymac with a deadline of 7/24/09. I UPS overnight (a prepaid envelope that was included in their modification package) out all the documents plus a certified check that Indymac requested on 7/15/09. Indymac received it on 7/16/2009. That same day a letter was sent out, stating that I wasn't approved.

I also received my certified cashiers check that was requested with the signed documents back with a letter stating that Indymac doesn't accept business or personal checks...HELLO! it says certified check! Indymac said it was the wrong amount, I checked their requests, and I wasn't wrong! How can Indymac approve documents in one day that has taken 7 months previously? I was on the phone with Indymac again, transfer here, transfer there, state your address a million times. Now I am in foreclosure affective 8/19/2009. Indymac also mentioned that I did not send all documents required, 2 paystubs and the 4506-T...funny, I have copies of every thing I have sent them

I have not asked to reduce my dept, I only asked to make my payments a little more affordable.

The stress that I have been under has been unbearable. Indymac needs to be held accountable for having all homeowners believe that there is a possiblity of working with them. They have lied to me from day ONE!

Anonymous - And Psst as H*LL
Carmichael, California

This report was posted on Ripoff Report on 08/01/2009 06:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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