Complaint Review: Infinite Mind - Simi Valley California
- Infinite Mind P.O. Box 630400 Simi Valley, California U.S.A.
- Phone: 800-956-0576
- Web:
- Category: Tutoring
Infinite Mind Beware of Infinite Mind "EyeQ" sales tactics. Simi Valley California
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Beware of Infinite Mind "EyeQ" sales tactics.
I called their sales phone after hearing their ad on the radio.
The salesperson said they needed my credit card # only for the $14.95 S&H charges. I asked if my credit card would automatically be charged after 30 days (for the purchase price) and she said NO.
At the beginning of the call I asked if there is a web site with info on the company and product, and the salesperson convinced me there wasn't.
I used the system, and found it to be somewhat useful, but not nearly as effective as their high performance claims.
What do you know? About a month and a half later, I discovered they charged my credit card $90.17 thirty days later, without my authorization.
After several calls to Infinite Mind customer service over 10 bus days, still no return phone call from them to resolve; then I wrote an email because they had told me they would listen to the audio recording of the sales call and call me back to resolve.
I rec'd a brief email reply, stating they listened to the audio recording of the call and that I had agreed to the charges!!
A few days and several calls later, a Cust. Svc Supervisor finally called me back and we listened to the recording of the call together. When I asked if my Ccard would be charged automatically after 30 days, she replied, "No." Twice during the call I asked if there is a web site with info on the company & product, and her reply was very cleverly misleading to 'no'.
Still they wanted to offer me to purchase the system for 20% off of $270.51 !!!
I have no doubt their product will be effective for some, but the company has a big problem with ethics.
Mark
Sacramento, California
U.S.A.
This report was posted on Ripoff Report on 10/11/2007 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/infinite-mind/simi-valley-california-93063/infinite-mind-beware-of-infinite-mind-eyeq-sales-tactics-simi-valley-california-278486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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