Report: #589835

Complaint Review: Infinite Surplus - Internet Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, April 05, 2010
Updated: Mon, April 05, 2010
Reported By: Julia — United States of America

Author Not Confirmed

Why?

Infinite Surplus 9789 US Hwy 521 Ste 400 #116, Fort Mill, SC 29715 Internet United States of America

Phone:
Web: http://www.amazon.com/gp/browse.htm...
Category: Office Suppliers & Stationers

Infinite Surplus Will not replace defective printer cartridge Internet

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I had one experience with Infinite Surplus and will never order from them again.

Yes, their price was lower for an HP printer cartridge than elsewhere. But they delivered a defective cartridge and refused to take it back, even though HP has a warranty for the life of the cartridge. That's clearly stated on the box.

But I was brushed off by an unnamed "Customer Service" person in an email from Infinite Surplus. There's no phone number, no appeal.

When I contacted HP for help, they told me it's the retailer's responsibility to replace the cartridge. The way this works is that the retailer then contacts HP for a replacement, so the retailer isn't out any money. But Infinite Surplus refused to comply, leaving me with an expensive and useless printer cartridge right out of the box.

Beware. Never order from Infinite Surplus, unless you're willing to pay $90 for something defective and useless and never see your money again.

As to HP's treatment... Well, that's for another posting.

Report Attachments:

This report was posted on Ripoff Report on 04/05/2010 02:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/infinite-surplus/internet/infinite-surplus-will-not-replace-defective-printer-cartridge-internet-589835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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