Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1307040

Complaint Review: Infiniti of Fairfield - Fairfield California

  • Submitted:
  • Updated:
  • Reported By: Lenny Z — San Francisco California USA
  • Author Confirmed What's this?
  • Why?
  • Infiniti of Fairfield 2855 Auto Mall Parkway Fairfield, California USA

Infiniti of Fairfield momentumautogroup They tried to cheat me out of the quoted price that was agreed upon and were very disrespectful arrogant and humiliated me. Fairfield California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 May 20th at 3:30 PM, I came into infinity Fairfield and was approached by John, a sales associate whom showed me the Q70. After a test ride I decided to make an offer for this car, once coming inside I was approached by Marlon Brown which made a very high counter offer and was very rude and arrogant about it and said its out of my budget, I didn't like his approach or his attitude so I decided to get up and leave the dealership. I then remembered that I forgot my key inside so I came back in to get them, Fiesel the general manager was in the room at the time when Marlon decided to give me another offer before I leave.

We then went to see the car again and I had a hand shake deal with Marlon Brown in front of a few witnesses, he confirmed the amount includes tax, he first tried to tell me plus tax and after I refused he said lets split the tax and after I refused again he agreed that the price includes the tax with a hand shake deal in front of witnesses. We then waited for a long time after running our credit which Brandy Norman said is tier 3 which I checked either way I was told by Brandy that I will pay an extra $15 for this credit difference which I agreed with her. Then after 5 hours of waiting and being left with there horrible attitudes I finally sat down with Marlon Brown who basically just told me to sign everywhere without explaining anything to me,

he kept on saying don't worry just sign here and you are set to go and I asked him several times to show me the numbers once again before I sign and he continued to say don't worry it's whatever was agreed. After I understood that this is all scam they are trying to cheat me into getting out of the original price that Marlon Brown an Infinity employee gave me I got very frustrated and Marlon just said to leave his office and ripped up the agreement. My co-worker asked to get copies of what I signed and he said NO. I have never seen so much disrespect and humiliation in my lifetime. This was handled in a very unprofessional matter and at this point I am will be going against this dealership as a principal matter,

my family comes from wealth, so money is not an issue, I will be sure to use all our resources to make sure you don't continue this behavior towards anyone else because nobody deserves this kind of treatment especially when we are dealing with a reputable car company. I will make sure the right people at infinity understand exactly what was done to me. I have several witnesses who heard and saw everything including your employees. I was treated with disrespect and also cheated by this dealership, they left us hanging for over 5 hours just to try and frustrate me probably another one of your staff's tricks. All I wanted was to come into Infinity and get a good experience and buy enjoy a new infinity and instead I left humiliated.

This report was posted on Ripoff Report on 05/21/2016 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/infiniti-of-fairfield/fairfield-california-94533/infiniti-of-fairfield-momentumautogroup-they-tried-to-cheat-me-out-of-the-quoted-price-th-1307040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now