Infiniti on Camelback Lack of accountability in their service dept. Were to buff out scratches that were caused in service shop. phoenix Arizona

Avoid this dealership's service department.  The manager and his personnel are liars just like other reviews about them have stated are true.  Upon arrival for an oil change on a saturday, I performed a walk around my vehicle with the service receptionist that took down any concerns. 

Then i waited one and a half hours until my car was completed.  I performed a complete walk around my vehicle prior to leaving and noticed marks all along my passenger side door.  I advised the service consultant and he advised me he'd have them buffed out (he had my car taken back to where ever they so called tried to buff out the marks). 

My vehicle then returned with the same marks and even the manager Rick went out to my vehicle with a bottle and a rag and tried rubbing out the stains (marks) whatever had gotten on my door during the oil change.  The service consultant then advised me to return during the week when their body shop was open so that they can professionally try to buff out the stains (marks) on the door. 

I got home and called the corporate headquarters to advise them of the situation and they gave me a case # for review and advised me if the situation wasn't rectified to recontact them.

I then returned that following Monday for the work to be done.  The manager Rick then comes out to my car with me and advises me that he can have it sanded and buffed out, but that he'd need the car all day.  I then said, "all day", that's why i'm here now.  long story short he takes my car over to the body shop to check to see how long it would take them to repair or buff out the stains (marks) on the door.  He returned and advised me that they are not going to do anything to my car, "that it's touch up paint."   

I then advised the manager, "ok, well i'll be contacting your corp. headquarters with the case# they gave me just like they advised me to do."  I recontacted them and got a phone call back the next day from the regional manager advising that if there's nothing in writing stating they'd buff out the marks then there's nothing she can do.