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Report: #1350469

Complaint Review: Infiniti USA - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Robert — Irving Texas USA
  • Author Confirmed What's this?
  • Why?
  • Infiniti USA Nationwide USA

Infiniti USA did not warranty item that bad during powertrain warranty period Nationwide

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I have an 2011 Infiniti QX56 that I bought on 1/1/2015 with 56,000 miles on it.   Had so many issues with the selling dealer they offered to buy it back but I had already sold my wifes car at the time so I just kept it.  The vehicle had a torque convertor shudder and I was told by the selling dealer that it was out of warrnty and nothing else could be done.

My mistake for just trusting the selling dealer.  But I put it in writting that I was not happy with them selling the car with this issue and this is what prompted them to offer the buy back.   But come to 2016, I find out it should of been under warranty and send the email to Infiniti dealer and Infiniti USA and corporate stated they would pay half of the repair even though they read my email that is all they were offering.

I told them this was not good enough that they should pay for teh full repair being I had documentation I complained about it while it was in warranty.  They contineue to disagree and say they will only pay half.  We will see.

This report was posted on Ripoff Report on 01/17/2017 04:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/infiniti-usa/nationwide/infiniti-usa-did-not-warranty-item-that-bad-during-powertrain-warranty-period-nationwide-1350469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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