Report: #1434842

Complaint Review: Informatico Experts Inc. - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: Bernie — Jourdanton Texas United States
  • Informatico Experts Inc.
    10443 Lady Grace Lane
    Charlotte, North Carolina
    United States

Informatico Experts Inc. TechServiceXperts Scammed my mother out of $500 before I stopped them Charlotte North Carolina

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My mother called this "scam" company thinking they would help her with her problems.  The asked her for $500 to fix the problems and she agreed not knowing what kind of company they were.  I just happend to be talking with her on the phone when this was happening and I told her to stop it until I could get there.  As I am talking with her after arriving at ther home, I can see that they are already in her computer.  Just so happens, the person calls her because I am moving the mouse.  He becomes very beligerent with me when I am talking with him.  At this point there are three other people in the room that are listening to the conversation.  I demand that he tell me who he works for and he gets very defensive with me.  The more I question him the more he becomes beligerent.  I demand that he refund her money, remove all of his programs, and cease doing anything on her computer.  He is beligerent with me the whole time.  While I am still on the phone with me, he enters my mother's email and starts removing items.  Little did he know I had already made copies of the information!  He says he cannot refund her money because Sunday is a holiday and when I tell him that he can run a charge through, but he can't do a refund he starts cussing at me.  I stop him and he gets even more beligerent.  He finally hangs up.

As I am working on restoring her computer to its original state the phone rings and it is someone checking up on the computer.  I inform him that I want my mother's money back and for them to stop calling her.  This man also gets defensive with me and then transfers me to the same person I had talked with before.  Once again he becomes beligerent with me.  I asked to speak to a supervisor and get the same idiot as before.

We are now dealing directly with HP to restore her computer because they placed a password on it.  

Beware of this company.  The are scam artists and have no problem talking your money.

This report was posted on Ripoff Report on 03/17/2018 08:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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