Complaint Review: Innovative Facility Solutions 700 Route 9 NJ - Little Egg Harbor New Jersey
Innovative Facility Solutions 700 Route 9 NJ Will not pay for electrical services we provided for their customer Little Egg Harbor New Jersey
*General Comment: Collections Guy
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We were first approached by Innovative Facility Solutions in 2015. We did one service call for them in 2015 and one in 2016. We were paid for both, although one of them we had to reduce on their request. We got 2 work orders in March of 2018 for Charming Charlie locations in the Austin, Tx area. We completed the service calls, completed and submitted all paperwork correctly, and we have yet to be paid for these 2 invoices (it's now September of 2018). They claim to be net 45 but it appears they are trying not to pay at all. I have detailed notes about all my interactions with IFS.
I first invoiced on March 23rd and March 29th respectively - No response to my submission.
I called & had to leave a message with accounting and emailed a second time on May 24th. No responses.
I called 5/29/18 and talked to accounting, they told me checks would be sent 6/1/18. We did not receive any checks.
I called and left a message with accounting and emailed 6/26/18. No responses,
I called 7/10/18 and was told by Jen that checks would be cut that Friday on 7/13/18. She was supposed to send me an email confirmation with the check numbers. I never got an email, and the checks were never received.
I called and left a message 7/30/18 and no one returned my call.
I called 8/7/18 and was told by Shannon she would cut the checks herself and send me an email confirmation. I did get an email from Shannon that same day on 8/7/18 confirming the checks would process on Friday 8/10/18. Never recieved checks.
I called 8/21/18 and spoke to Sam who said she wasnt sure why the checks were still sitting in the system, but she would force them through and she was suposed to send me an email confirmation with check numbers. Never got an email.
I called 8/30/18 and asked to speak with Sam. I was told she was in a meeting and she would call me back in 10-15 minutes. I never got a call back. I called back and had to leave a message.
I called 8/31/18 and asked to talk wth Sam. I was left on hold for 25 minutes before being hung-up on and when I tried to call back my call would not even go through.
I called 9/4/18 and asked to speak with accounting, I was left on hold 5 minutes until they hung up on me. When I tried calling back no one would answer and I left a message. I emailed again with no response.
I called 9/10/18 and spoke with Stella Debara. She seemed helpful and I thought I was going to get somewhere because she told me the owners name and told me she would speak with her directly and get me an answer in 30 minutes. She said she gave me her direct line. However, I never got a call back so I called later the same day and Corrie L. answered. I asked to speak with Stella and was told she was out of the office. Corrie told me checks would but cut that Friday 9/14/18. At this point I obviously dont beleive anything these people say and I'm requesting an overnight check with tracking. Corrie tells me they wont do that unless we pay for it. I asked her to email me a copy of the check at the very moment while on the phone, and she said she couldn't give me check numbers until Friday when checks are created. She is supposed to email me check numbers on Friday but at this point I dont have any reason to believe this will happen.
No one at this company seems concerned that they are refusing to pay their bills, and theyre losing yet another vendor. No one can explain why these invoices are over 160 days old. I've contacted the customer, Charming Charlie, directly now because I'm trying anything I can at this point. I'm hoping they can persuade their maintenance company to pay their bills.
I have found lots of other reports similar to mine and I warn any other contractors from doing work with this company.
This report was posted on Ripoff Report on 09/10/2018 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/innovative-facility-solutions-700-route-9-nj/little-egg-harbor-new-jersey-08087/innovative-facility-solutions-700-route-9-nj-will-not-pay-for-electrical-services-we-prov-1460289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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