INSIGHT SKIN GROUP 888 NVLLCWATKINS * SKN BTYPure Obsession False Advertising, No recurring monthly ordering Santa Ana California

There was an ad for this amazing eye serum lifting product "as seen on Shark Tank."  There was a limited number of the product and it was a free trial.  All you had to pay was shipping and handling of $4.95.  And, there was a flyover, overlay or popup that said "No recurring monthly ordering".  I clicked on the button to rush my free trial and was taken to another website or web page.  Not seeing anything about cancelation, or billing after so many days, nothing that would have turned me away immediately, and based upon the No recurring monthly ordering, I went ahead and ordered.  There was another offer of skin lifting for S & H of $5.95.

I received the product in a mailing envelope.  Inside was the product and a paper listing the contents.  There was still nothing that indicated future orders, billing, trial period, nothing.  I was telling everyone I knew about how great this company was - sending out free trials that were not just squeeze packets, but actual samples.

As I do on a regular basis, I checked my bank account and found $89.73 and $87.00 charged to my account, and my bank had transferred money out of my savings twice to cover these amounts.  I immediately contacted the company seeking a refund.  They pretty much laughed at me and said that there was no refunds.  They argued with me about it and would not shut up long enough to object.  I hung up.  They called me back however I did not answer as I was too upset. 

I immediately filed a fraudulent charge against the two charges, and obtained a new debit card.  These sums were reversed back into my account.  My bank, Chase, has reversed one of the two charges stating that they obtained proof that I ordered this product.   The bank has yet to this day provided me with the proof they used to reverse the charge.

I filed a complaint with the BBB of Northern California as that was the suggested location.  The next day I had received a response from the BBB that they had transferred my Complaint to the BBB of New York and against Natura Miracles Inc.  This company offered a reduced price for the product, offered to refund my money if I could provide an invoice which I did not have as this was completed online.  The company then provided some detailed shipping information that was to convince me that they had sent it based upon an alleged order.  Then, this same company denied that I had made a purchase from their company.  The BBB has closed the Complaint stating that the company addressed my concerns but that I still was not satisfied.  This was a complete waste of time!

I have submitted my bank to the Consumer Financial Protection Bureau who has closed the complaint and never did submit their findings, investigations or any other information to me as promised.

At one point there was a receipt that simply said Pure Obsession that showed the amount of $4.95 in my favorites on my browser.  I found this accidentally while looking for the web page I had saved.  I went to look at that receipt before submitting this Complaint, and it has changed. 

While submitting the Complaints above named, I found that each time I opened what I believed to be the same site that started all of this, a different product name would be shown on the initial order page.  Today when I opened that page, it was yet another product advertising the same thing.

There are hundreds of women out there who were charged the exact same amounts and have the exact same complaints.  After the fact, I went to the Shark Tank website to see this product as seen on t.v., there was no such episode. 

This company or the criminals who are using the company, are good.  They have either convinced everyone of their legitimacy, or have paid them off. 

I am hopeful that someone will take this on as a class action lawsuit against them as I am absolutely positive there will be more than I have found who have been taken by the same group.