INSTANT TAX SERVICE filed my taxes without contacting me first and didnt have my w2 from both my employers and put the worng gross amount in for my income now i have to amend my taxes and have all these fees to pay i did FERGUSON , Missouri

I was a store and regional manager for a franchise owner of this company for five years and helped within their corporate office as well. The main location in Dayton allows and ENCOURAGES this. All of those fees are refundable. The Service Bureau fee is to help pay their franchise fee to headquarters.

They have been filing taxes illegally and fraudulently the five years I was there, and this past year (I have friends who still work for them). 

If the justice department wants to get hold of me for testimony against them, I would be willing to tell all that I know about how they run business. They only use ADP to download W2's, otherwise they will get the company info and EIN off other websites (such as knowx.com) so they can file without the tax clients knowledge. When these offices are audited by the IRS they go in to files and print off system printed W2's and doctors pages that were supposed to have been filled out originally, then lie to the IRS auditor. They also allow all preparers to use each others log in information into their software so you never really know who actually filed their taxes. I ran across about 200 returns in just one year that I never touched. They actually gave my password to someone else, and the owners would come in after hours and e-file returns that never should have been.

I tried warning them the entire time I was there. I'm tired of seeing them rip good people off. 

The rebuttal filed is a major Red Flag.

1.  No compnay is allowed to file a return based on the last pay stub.  If all you have is a pay stub because you cannot get a W2, then a Substitute W2 needs to be prepared, and it would need to be mailed in.

2.  A company can issue a loan based on the last pay stub, but not a return.  This is by IRS regulations.

3.  A return would need to be filed only after it is shown and signed to the tax payer.   A tax return must be provided to the tax payer.  A loan application cannot serve as authorization to file a return. 

4.  An amended return cannot be filed electronically.  it must be mailed in, and it takes about 5-8 weeks to get a refund if due.

5.  The IRS discourages RALs, although there are a couple of tax preparation companies that still offer them for this year.  No tax preparation company will be able to offer them next year.

6.  While tax preparation companies do have the ability to download W2 information from some (but not all) companies, it usually requires a PIN number or other identifier to download, which means that the tax payer would have to be present to download the W2.  A company cannot download a W2 without the tax payers knowledge and approval.

By all means file a fraud report with the IRS.  This company is relatively new, and frankly what I am seeing in the way of complaints suggests that they lack professionalism and that their tax preparers are not knowledgeable.  It takes more than knowing how to use a computer to properly file a return, it takes a conceptual knowledge of the interaction of tax forms.  Instant Tax preparers do not appear to have this skill.




 

We have means of downloading W2s online which allows us to file your taxes when the IRS opens, which is related to the documents you signed when you recieved your loan. Clerical errors sometimes occur off W2's but the 6-8 week time period isn't the case now that the ammendments get sent thru our bank which means that you can get your amendment in as little as 2-3 weeks.

To further discuss your return, as it is a private matter, please contact the main office at 314-533-6622 for more information about your return.