Intec College South-Africa - Fanus Potgieter Intec College Namibia Intec College refuse to pay deposit back after 14 months of cancellation due to bad service Johannesburg Internet

From: Monique Roets-Malan [mailto:Monique@bidvestnamibia.com.na]



Sent: 11 October 2011 08:17



To: Ratunua Katupose; monique@kolok.com.na; Bibi Faeeza Rizwaan



Cc: Fanus Potgieter; Shaista Rehman; riaan.malan@sap.com;

news@carteblanche.co.za; mroetsmalan06@gmail.com



Subject: RE: Cancellation of subscription & return of deposit - M

Roets-Malan - Outstanding since Feb 2011



Importance: High



 



Mr. Potgieter,



I have no words to explain the disappointment of your personal service,

lies & empty promises including that of your team &  Intec as a

whole.



Surely you cannot be proud of yourselves?!



I am going to do my utmost best to take this to your board of directors

mention each of you by the name & take it to Carte Blanche and the

newspapers once again mentioning all your names especially yours Mr.

Potgieter.



 



Please refund me.



 



Kind Regards,



 



Monique Roets-Malan



*General Manager: Agencies, Services

& Rentals



Bidvest Commercial Holdings (Pty) Ltd



*Director: Kolok (Namibia) (Pty) Ltd.



Tel: + 264  - 61 283 8181



Fax: + 264 - 61 283 8182



Cell: +264 - 81 128 4448





E-mail: monique@bidvestnamibia.com.na



http://www.bidvestnamibia.com.na





The contents of this message and any

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excluded to the fullest extent permitted by law.



 



 



From: Ratunua Katupose [mailto:Ratunua.Katupose@ICG.EDU.ZA]





Sent: Monday, March 14, 2011 5:08 PM



To: 'monique@kolok.com.na'; Bibi Faeeza Rizwaan



Cc: Fanus Potgieter; Shaista Rehman



Subject: RE: Cancellation of subscription & return of deposit - M

Roets-Malan



 



Afternoon Monique



 



I forwarded the e-mail you send on March the 3rd to the

branch manager and the cancellation department for their



Actions.



 



I will again forward this one to them, followed by a call to ensure that

it is received since we havent heard from them with regard to the first one.



 



I will then communicate any response I get from them to you soonest.



 



Kind regards,



Ratunua



 



 



From: Monique Roets-Malan [mailto:monique@kolok.com.na]



Sent: 14 March 2011 03:29 PM



To: Bibi Faeeza Rizwaan; Ratunua Katupose



Cc: 'Malan, Riaan'



Subject: RE: Cancellation of subscription & return of deposit - M

Roets-Malan



Importance: High



 



Bibi & Ratunua,



I have given you an additional

week icw this matter & I have still not heard anything from you.



Please advise urgently what is

going on?



This will be my last

correspondence. I will take this matter further tomorrow.



Monique Roets-Malan



 



 



Kind Regards



Monique Roets-Malan



Managing Director |Tel: +264-61-370500/510

| Fax: +264-61-370525/26 | Cell: +264-81-128 4448 l e-mail: monique@kolok.com.na ; fax to mail: +264

(86)-5863332 ; www.koloksa.co.za & www.bidvestnamibia.com.na



#40 Nickel Street, Prosperita,

Windhoek - P.O. Box 40797, Ausspannplatz, Namibia



The contents of this message and any

attachments are intended solely for the addressee's use and may be legally

privileged and/or confidential.  If you are not the addressee indicated in

this message, any retention, distribution, copying or use of this message is

strictly prohibited.  If you receive this message in error, kindly notify

the send immediately by reply e-mail and then destroy the message and any

copies thereof.  Opinions, conclusions and other information in the

message must be understood as neither given nor endorsed by KOLOK (PTY) LTD and

may be personal to the sender.  Since e-mail communication cannot be

guaranteed to be secure, KOLOK (PTY) LTD does not make any representation or

give any guarantee concerning confidentiality, security, accuracy or

completeness of any e-mail.  Any liability for viruses is excluded to the

fullest extent permitted by law.



 



 



From: Monique Roets-Malan [mailto:monique@kolok.com.na]



Sent: Thursday, March 03, 2011 4:28 PM



To: Bibi Faeeza Rizwaan - Intec (faeeza.rizwaan@intec.edu.za);

'Ratunua.Katupose@ICG.EDU.ZA'



Subject: FW: Cancellation of subscription & return of deposit - M

Roets-Malan



Importance: High



 



3rd mail...





From: Monique Roets-Malan [mailto:monique@kolok.com.na]



Sent: Thursday, March 03, 2011 4:18 PM



To: 'Bibi Faeeza Rizwaan'; 'Ratunua Katupose'



Cc: 'Monique Roets-Malan'; 'Malan, Riaan'



Subject: Cancellation of subscription & return of deposit - M

Roets-Malan



Importance: High



 



Good day Bibi & Ratunua,



 



I have already cancelled my subscription & requested my

deposit to be returned in writing, but I will do so for a 2nd time

again.



 



Reasons why I am cancelling and requesting the return of my

deposit:



 



1.       I

started phoning the Namibian Intec branch as from the 10th January

2011 after I have seen the Intec advert in the newspaper. All I got was an

answering machine. Eventually out of frustration I contacted the local Telecom

enquiry desk to ask if there is another number because all I get is an

answering machine & nobody contacts me back after I have left several

messages. She confirmed that the number I have is the only number listed with

them.



2.       I

then contacted the SA branch after I got their contact info on the internet.

Bibi then contacted me and send ma a quote on all the courses I was interested

in with deposits & monthly payments etc. She requested several

documentation which I than send through to her. She received all.



3.       I

then wanted to pay a higher deposit & requested the new monthly instalments

which she provided in writing.



4.       I

then paid my deposit higher than the norm.



5.       Then

suddenly she contacts me to tell me that unfortunately because I am a Namibian

I cannot continue with the course without a South-African guarantor. I was

very upset, because this was not explained to me prior to paying my deposit.



6.       I

then gave her 2 options either they return my deposit or transfer it to the

Namibian branch to continue the studies here.



7.       I

was then contacted by Ratunua where he confirmed that he has all the

information regarding my subscription, but that they need to do a credit

reference on me in Namibia and that my matric certificate is outstanding. SA

did not request my matric certificate since it only an Adobe Photoshop

course. I told him that I cannot remember where it is, but I will make an

effort to search for it. After 3 day of searching I could not find it. I then

informed him that if they do not want to accept me as a student without my

matric certificate they must just return my deposit & I will subscribe

somewhere else.



8.       I

then receive a very short mail where Ratunua only states that I must send my

payslip through because they need to assess if my deposit was enough or not.

What does my salary have to do if my deposit was enough or not?



9.       I

then wrote a mail where I clearly showed my irritation and requested my

deposit back, because that is not how deposits and instalments work! (22/02/11)

doing a credit check on a certain/fixed instalment amount is correct not

determining a deposit on the salary I get?!



10.   He

did not reply and I did not hear from him until I send a mail to day to inform

him that this will be my last request for the return of my deposit otherwise I

will take this matter further & to the media. Then suddenly I get a phone

call - for the first time - from Ratunua where I had to remind him several

times that I am the customer here and after the experience with misinformation

& bad service received from the start have the full right to request my

deposit back since I have not received any reply from him after my last mail

neither any study material.



11.   The

he says to me that he will have to take it up with his manager, but I have to

send him a bank statement before they will consider returning my deposit! Why a

bank statement? I will gladly give you all the proof of my banking details

& proof of the transfer that I have done... Why do you have to see my bank

statement?



 



Attached is all the proof you need to know this is Monique

Roets-Malan & what my banking details are that nobody else will have

these mails & proof of transfer except me   Monique Roets-Malan.



Please return my despot immediately to



M Roets- Malan



Standard bank



Branch Ausspannplatz: # 08267200



Cheque account: # 04 151 391 6



 



Like I have stated in my last mail to Ratunua If I do not

receive my deposit back by Monday the 7th March 2011 or at least an

official letter from Intec stating their commitment to return my deposit I

will take this matter further and to the media.



Intec has already unfortunately only after I have already

paid my deposit received a very bad write-up in one of our local magazines. I

do not think you can afford another one.



 



Monique Roets-Malan