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Report: #304745

Complaint Review: INTEGRATED ALARM SERVICES GROUP AKA PROTECTION ONE - Wichita, Kansas

  • Submitted:
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  • Reported By: long beach New York
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  • INTEGRATED ALARM SERVICES GROUP AKA PROTECTION ONE P.O. Box 49292 Wichita,, Kansas U.S.A.

ALARM SERVICES GROUP ,PROTECTION ONE UNABLE TO CANCEL CONTRACT, WILL NOT RESPOND TO MY CERTIFIED LETTERS Wichita, Kansas

*UPDATE Employee: Vanilla Bean

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Integrated Alarm Services Group has merged with Protection One. I have a complete packet with copies of every letter sent.. Below is a summation..

To date with every creditor that we have responded to ..NOT ONE has had the decency to respond back to us in writing with a response to our attempts to resolve this matter. With an explanation as to why our phone calls for service on our ALARM system in June of 2003 and July 2003 were never returned. We have been continually harassed for a balance that is unjustified, unwarranted and unequivocally a blatant lie. We will continue to stand our ground and we are seeking legal counsel.

We have sent many, many letters some with photos of damage that has been done.. Over and over again to Integrated cancelling our contract in a timely/correct fashion. We called them many times for service prior to cancellation. No calls returned.. And no service performed to repair the faulty alarm in our house.

Prior to this letter, I sent cancellation letters. The last letter dated June 2004 says that Integrated has been monitoring us for the past year. That would be impossible since the alarm monitoring company never serviced us and was not our call monitoring center. Why don't you ask to see there phone log records??? Integrated must think that we are complete idiots. We have spent many hours, money and time sending responses. I have nothing better to do with my day.

Contrary to what we have been told through previous letters back in 2003, 2004 just for the record our alarm contract was dated August 7th, 2000 and the alarm installation was on 9/26/2000. The alarm monitoring began on 9/27/2000. Not in June or July.

Vanillabean
long beach, New York
U.S.A.

This report was posted on Ripoff Report on 01/30/2008 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/integrated-alarm-services-group-aka-protection-one/wichita-kansas-67201/alarm-services-group-protection-one-unable-to-cancel-contract-will-not-respond-to-my-cer-304745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Vanilla Bean

AUTHOR: Stephanie - (U.S.A.)

POSTED: Monday, February 04, 2008

Dear Valued Customer,

Thank you for bringing your concerns to my attention. First, I would like to extend my sincerest apology for any inconvenience you may have experienced while trying to reach a resolution to your concerns. I would like to issue a speedy resolution to your complaint; however I am not able to locate your account with the information you provided in your online complaint. Please contact me as soon as possible to ensure your concerns are satisfactorily resolved in a timely manner.

Respectfully,

Stephanie Winkler
Executive Customer Relations
316-352-2680
StephanieWinkler@ProtectionOne.com

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