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Report: #525794

Complaint Review: Intellichoice Mortgage Services, LLC - Internet

  • Submitted:
  • Updated:
  • Reported By: T — Vallejo California United States of America
  • Intellichoice Mortgage Services, LLC 5469 Kearny Villa Road, Suite 302 San Diego, CA Internet United States of America

Intellichoice Mortgage Services, LLC RIPPED US OFF!!! Internet

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We paid Intellichoice $4,500 to assist us with a loan modification back in March 2009. The $4,500 was taken out of our account in 3 installments of $1,500. We were told that If they could not get our loan modified we would recieve a full refund of our money.

During the process everytime we called to check on the status of our modification we were told that our account was still in review.  I did think it was strange that every month or so we would get a call or email from a different person introducing themselves to us as our "new account manager" because our previous account manage was promoted. Other than that they never called us!!!

We got a letter from our lender in July warning us that our property was going to be sold at an auction so we contacted Intellichoice to see if they could speed up the modification process so we wouldn't loose our home.  THEY DID NOTHING. Needlesstosay we lost our home to foreclosure back in August.  After our home forclosed we were reassured by Intellichoice that they would expidite our refund so that we could secure a place to stay and pay for our moving expenses.  They made us fill out a "Release of Liability" form so that we could get our money back.  We emailed them the form and they later claimed that they never got it!!!  We had to resubmit it and then they said it would be an additioanal delay because they didn't receive it in time!!  WHAT A BUNCH OF CROOKS!!!

So we called the "Loss Mitigation Department" and nothing happened.  I called the "compliance manager" and nothing happened.  I even called one day and asked to speak to the CEO and I was told he was away on his honeymoon!!!   We called and called and called and called and kept getting the run around.

A month ago I finally received a call from someone in their office saying she has some information regarding my account.  I had tried to call her back several times and got no response.  a few weeks ago it appeared that they had their number forwarded over to a call center and now as of the last week when I call the number I get a busy signal!!

I can't believe I didn't do my research before dealing with these crooks!!

Intellichoice and all those affiliated are GOING DOWN for this!!

This report was posted on Ripoff Report on 11/19/2009 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/intellichoice-mortgage-services-llc/internet/intellichoice-mortgage-services-llc-ripped-us-off-internet-525794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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