International Sea & Air Shipping Misrepresentation by Sales Rep led to a 30% increase over original quote NY New York

This company's service and client management is awful. The only good thing I can say is that they were able to help me move from Chicago to South Africa at short notice, when my 1st choice mover fell through. After that, unfortunately their service went downhill. My first hint of concern was when the moving team arrived. They showed little concern for my belongings, going so far as to pick up a drawer and simply empty the contents into an already full box! They didn't take apart most of the furniture, simply wrapped it up and stuck it in a box. However, as I had limited options, I let it slide, upped my insurance and prayed for minimal damage on the other end. I knew that the port charged were not included in the original quote. When I asked for an estimate, via email, Ami cleverly did not put anything in writing but gave me a verbal quote of $400. Imagine my surprise when the actual charges came in at $1,800, due to the method of shipping. Rather than keep all of my goods together in one container (which at 400 cubic feet was possible), International Sea & Air Shipping decided to maximize their profits and combine as many shipments together as they could. This has resulted in an astronomical port charge as they need to un-couple the shipment to determine which goods are mine. I am now in a back and forth battle, trying to assess where the break in communication happened and I am getting zero response from International Sea & Air Shipping, after their initial response denying that they had ever provided a figure. I am left feeling slightly sick at the additional costs (which I have to carry personally) and am extremely worried about the condition in which my good will arrive. Charlie Kwint Johannesburg South Africa