Internet America Internet ripoff, bad billing practices, no customer service Dallas Texas

If what you say is true, I would like a chance to rectify the situation. Please contact me via ripoffreport.com [DELETED]
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Peter Tremblay
Vice President, Customer Care
Internet America
[DELETED]

I posted this & like I said, the account was cancelled in less than 24 hours. And what it came down to was CERTAIN people didnt like what I posted & they have flamed me with every news group I post in. I post MANUALLY & dont Cross-Post. But I do say my opinion & thoughts & make no bones about it. What it comes down to is you & your company is more interested in CENSORSHIP & trying to be PC than the FREE EXCHANGE of thoughts & ideas. Anyway, Your SHADY PAST speaks for itself.....

Tom,
In the interest of fairness, I would love to know what that one post was? I am not affiliated with this company in any way shape of form and have never heard of them before seeing this post this morning.

However, I am a regular here on ROR and I would love for this site to be a useful tool as a mediator between consumers and companies.

To do that, it is important that we be given all the information. Without it, then this just becomes another "chat room" and easily ignored or written off.

If you could give us a broad description of your one posting and let us know it would help.

Thanks,

It is difficult to refute the accusations made without being able to look at the account in question and see what actually happened.

That being said, there are a few main reasons why Internet America would be forced to suspend services with a customer.

1) The customer in question is spamming or abusing the service.
2) The customer in question is being abusive to staff.
3) The customer is involved in illegal activity.

As far as our Customer Support Department, I firmly believe Internet America offers the best support in the ISP industry, bar none. We go further than other ISPs' support boundaries in helping our customers, and we always attempt to do this in a helpful environment. Every time a customer calls into our support department, the customer is sent a quality assurance email to ascertain whether the assistance provided was at a minimum satisfactory. Over 98% of our customers say that the support was satisfactory or above.

We also have an escalation path for customers to follow if they do not receive anything but satisfactory service. That escalation path ends with me, and I not only listen to any issue a customer may have, but frequently use those suggestions to improve upon our overall support.

I have had service from IA for about 4 years. The service has been good, and on the 2 occasions I have use the Tech people, they helped out and resolved the problem. My only complaint is that their service is a bit more expensive, and at my new home I can only get 28.8 out of my modem where I could ge t 52.8 out of my last place. I think this may be a phone line thing.

This company has some of the rudest customer service people I have ever dealt with. From reading this report and dealing with them I have to agree, there are far better companies out there than this RIP-OFF. I know they were involved years ago in several lawsuit over shady business practices and such. Looks like they havent improved or even gotten worse.