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Report: #652382

Complaint Review: Internet Business Association - New York New York

  • Submitted:
  • Updated:
  • Reported By: CWH — Charlottesville Virginia USA
  • Author Not Confirmed What's this?
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  • Internet Business Association 5 Penn Plaza, 23rd Floor New York, New York United States of America

Internet Business Association set up a "new internet access account" via misleading phone call New York, New York

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Received, in today's mail, a letter thanking me for setting up my new account. I had been told, during the initial contact, that my company was being listed in "free" internet yellow pages. I specifically confirmed that this was to be only a free service, or I instructed the caller to remove my listing. Several times I was assured that he listing would incur no further obligation, and would be at NO COST.


To authorize creation of my "free" listing, I went through a robo-phone checklist, during which time my "representative" spoke over the recording, leaving me to answer a question that I had not heard. Several times I hesitated and was told repaetedly that this was for my free listing.


Several days later I received a call confirming my acceptance, and I again stressed that I would only accept the service at no charge. I was assured by the caller that this was the case.


I today's mail (10/18/10) I received a letter dated 10/4/10 informing me of the creation of my new account, a website of www.xxxxxxxx.myiba.bix (I've substituted the "xx's"), and informing me that I had until 10/19/10 to cancel.


I immediately called and cancelled this "service" and was given a cancellation confirmation number. Had I not cancelled, the service would have cost $39.95 a month, beginning the day after tomorrow.


I am convinced that this letter was not mailed on 10/4/10 as it is dated. In fact, I would not be at all suprised to find that it was mailed late enough to incur at least one month's $39.95 fee, and that I only received it so quickly because the Postal Service delivery worked superbly. I cannot confirm the date of mailing as it is a pre-printed envelope that shows: PRSRT STD, U.S. POSTAGE PAID, MID-FL, PERMIT NO. 405.

This report was posted on Ripoff Report on 10/18/2010 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/internet-business-association/new-york-new-york-10001/internet-business-association-set-up-a-new-internet-access-account-via-misleading-phone-652382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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