Internet Business Associationi Free Online Listing Cleveland, Ohio

I received a call from the Internet Business Association wanting to update and verify my free online business listing with their service. I asked if there was any service or charge that I was committing the business to and was expressly told no, that this was to confirm a free online listing.

I was ushered through a recorded verification process during which I was told how to answer the question describing my position with the company. The operator also talked over the recorded message prior to two separate questions, both of which I needed to answer "yes". After the operator finished talking over the second question I heard the recording mention canceling the service by calling customer service. I answered the question and then asked again if I was committing to any charge. The reply was again no, this is confirming a free online listing.

After the call ended I called the customer service number and verified that I had not committed the business to any charges. The customer service rep took the phone number and placed me on hold. When she returned she informed me that she had cancelled the account. I informed her that the operator had committed fraud and she replied in a very casual tone that she would inform a mananger. Obviously, this is something that she was used to.