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Report: #833451

Complaint Review: INT*INTELIUS SB - Van Nuys California

  • Submitted:
  • Updated:
  • Reported By: Angryas H. — Delafield Wisconsin United States of America
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  • INT*INTELIUS SB 14754 Friar Street Van Nuys, California United States of America

INT*INTELIUS SB INT*INTELIUS CM Company Gave me a phone number for $1.95. Then charged me $19.95 14 times for for nothing.. Van Nuys, California

*UPDATE Employee: Intelius Customer Support

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I always imagined that I was somewhat intelligent. With the situation I now find myself in, the assessment I have of, above average intelligence, is only a figment of my imagination.
 
 My self made problem began in October of 2010.  At the time, I needed to find the phone number of a business client.  Via an internet search, I came across the name of "INTELIUS SB". 
    
This company stated that "for a charge of $1.95", they could find the phone number I was looking for. So, I used their service and put the charge on my credit card. Then, for some unexplainable reason, the next 14 months I over looked the charge of $19.95 Per month by "INTELIUS SB"  
  
On January 3, 2012 I finally recognized that I had a problem. I called Cardmember Services and  the lady there told me, the best she could do was, possibly stop the January charge and maybe get a credit back for 3 months of charges from "INTELIUS SB".

Then I called "INTELIUS SB". An Indian man answered the phone. I asked to speak with someone in the United States, because I couldn't understand his poor english. After approximately 5 minutes a second man answered and said his name was Stephen. He was able to speak good english.

 I explained my story to Stephen. He told me that he might be able to stop the charges, to come, in January 2012. I asked him about the other 14 months of charges. He said those charges were the cost of the monthly charges I had agreed to. I told him that, at no time, did I agree to any monthly charges and said "he should credit me for all 14 months". I also told him I wasn't fooling around and I'm ready to get an attorney.
 
Then he said he could credit me for 3 months of charges.  I told him, that was a good start, but what about the other 11 months of charges that they had illegally charged on my credit card.
He wouldn't answer my question. I told him to "do what he could" and I'll take over from there.
    
I am not sure what, if anything, I'm going to get back or from who.  I have been charged     $19.95 x 14 = ($279.30) and haven't received any value or refund.

 I see, on the internet, that "INTELIUS" has many customer complaints. How does this company keep operating?
    
 I have learned one, very important thing. Every month, check everything on the credit card statements. 

 

This report was posted on Ripoff Report on 02/03/2012 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intintelius-sb/van-nuys-california-/intintelius-sb-intintelius-cm-company-gave-me-a-phone-number-for-195-then-charged-me-833451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Intelius Customer Support

AUTHOR: Intelius_Customer_Support - (USA)

POSTED: Monday, February 06, 2012

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative. 

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support. 
 
www.intelius.com/emailcontact.php

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