Intuit Inc, Quicken 2014 is a failure - No Help! Tucson Arizona

On March 31st, 2014 at 5:51pm MST, I opened a chat window / incident with Quicken over their 2014 software's failure to pass my bank credentials correctly to my bank.  I chatted with Puyam Premchandra Singh, who opened incident 140331-002889.

It started innocently enough.  My credit card came up with a fraudulent charge, the account was closed, and I was issued a new card.  When I did my regular update, Quicken asked if I wanted to close the closed account, and I said yes.  A few days later, the new account was set up and I attempted to add it to Quicken. 

First, some background.  I have used Quicken since 1995.  I have banked with my bank since 1983.  I assure everyone I am completely familiar with both.  Furthermore, I have six other accounts with the bank.  So, when I tried add my new account and set it up to update online, and it said my credentials were incorrect, I did all the proper things like type it into a notepad and cut and paste it into the credential boxes.  After three times, I figured there was a problem.  I went to my bank site and found out my account was locked out due to improper credentials.  Since then, Quicken has locked me out at least twice more, and I'm thinking 3 times. 

However, everytime I received an email from Quicken Customer Care <customercare@quicken.com>, it was like the movie Groundhog Day.  It was as if no one read the email chain and the previous discussions.  I sent the logs five or six times.  I got told to cut and paste in my credental about the same amount of time.  I've been told at least four times: 

"We have escalated your case to our Scripts team for resolution. During this resolution process, we ask that you do not attempt to resolve this issue yourself, as any changes you make in your file can
nullify the scripting solution in progress."

Yet every time I respond, it is like it all starts anew!!!  It is 16 May - they have not fixed their software in 45days!

So, I tried downloading the Quicken OFX file which is in an account.QFX format.  I tried to upload the QFX file, but could not find it!  Why?  Because the FRIGGING SOFTWARE WAS LOOKING FOR A QXF FILE!  How stupid can a computer programmer be???  Not just looking for the QXF file, but the banner said QXF!!

FORTY FIVE DAYS, and Quicken has failed to do ONE thing to resolve this!!  All I get is the same request for the same log files over and over and over!!!

Definition of crazy:

Doing the same thing over and over and expecting different results!

Quicken 2014 software is broke-d**k, t**s-up, totally a loser piece of software.  I downloaded it - I have offered to send them the file I bought (Amazon, I think) and downloaded.  I have created a YOUTUBE video to prove that the software is FUBAR, but I don't get one single, cognizent contact. 

https://www.youtube.com/watch?v=x-cQSnDGNCo

So, bottom line:  DO NOT BUY QUICKEN 2014!!!  IT IS TOTALLY FUBAR!!!