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Report: #759767

Complaint Review: Intuit Payroll Services - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: LaurieO — Tampa Florida United States of America
  • Author Not Confirmed What's this?
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  • Intuit Payroll Services Internet United States of America

Intuit Payroll Services Quickbooks payroll calls are routed to India, put on hold for a total of an hour Internet, Internet

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I used Quickbooks' payroll feature for a couple of years (I was doing it myself, inhouse) and then decided I needed to let someone else handle it.  I hired ADP do my payroll (great customer service, by the way).  Intuit had charged my account a week before for the update of the payroll module and when I called to cancel this, not only were my calls routed to India, I was placed on hold on 3 different occasions - for 30 minutes, 15 minutes and 10 minutes.  It seems that, as soon as I said I wanted to cancel my payroll module, they either didn't want to help or didn't know what to do.  This was almost laughable and reminded me of the commercials currently running on TV where the guy calls customer service and gets somebody who barely speaks English and is clearly not capable of helping the matter.

I strongly recommend you look elsewhere if you are considering using QuickBooks Payroll service. 

This report was posted on Ripoff Report on 08/02/2011 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/intuit-payroll-services/internet/intuit-payroll-services-quickbooks-payroll-calls-are-routed-to-india-put-on-hold-for-a-to-759767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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