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Report: #143156

Complaint Review: IPAYMENT, MERCHANT WAREHOUSE, RALPH GOLDSON, CAPITAL BANKCARD, - BOSTON Massachusetts

  • Submitted: Wed, May 18, 2005
  • Updated: Wed, January 13, 2010
  • Reported By: SEBASTIAN Florida
  • IPAYMENT, MERCHANT WAREHOUSE, RALPH GOLDSON, CAPITAL BANKCARD,
    55 COURT ST.3RD FLOOR
    BOSTON, Massachusetts
    U.S.A.

IPAYMENT, MERCHANT WAREHOUSE, RALPH GOLDSON CAPITAL BANKCARD, ripoff THIEVES STOLE MONEY FROM ACCOUNT REFUSE TO RETURN ANY FUNDS BOSTON Massachusetts *EDitor's Suggestions on how to get your money back into your bank account!

*General Comment: Regarding the original report

*UPDATE Employee: Ralph Goldson ZEEKE & Associates Capital Bankcard SCAM RIPOFF FRAUD*********

*REBUTTAL Individual responds: Setting the record straight

*Consumer Comment: Deal with your Bank- you will get your money back

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After applying through my bank for merchant services, my bank referred me to ralph golson from merchant warehouse / i-payment. i then contacted ralph and after 2 weeks of applications , faxes and negoiations for a 5% hold back from my transactions for merchant services for 6 months. i received my terminal and called the number given and was asked for my merchant id that was on the side of terminal, after giving the number to the agent they asked if i was another co. i told them that that co. name was not me and they found my correct merchant id.

i then asked if the terminal would work for me and they said yes that the sticker on the terminal was an old sticker that everything was fine. so on may 8th mothers day i made sales and put them through the terminal.
three days later i checked my account and found that no transactions were deposited so i called merchant warehouse and they said i had no transactions for that day. i very calmly told them that they were incorrect and that they should check the other merchant id that was on the terminal, they did and found my transactions. the transactions were for goods sold and they instructed me to do returns through the terminal and then re program my machine and then do the sales again. i told them that i would not do anything with this terminal again that i was packing it up and returning it. at this time i got an approval with another merchant provider.

so i was instructed to speak with my sales agent ralph golson and that he would handle this prolem so i called ralph and he instructed me that there was a $350. cancellation fee. i told him that my sales for that 1 day were only $640. he said that he would see what he could do. the next day i called the customer service line and spoke with torrie and she said that she would see what she could do but that ralph had all the say in fees. but she said that she would get my transactions back for me. i called her again and asked when she would get the money in my account and she informed me that she was waiting on the cd roms of all transactions that with out them she couldnt do anything well on may 13th she told me that i would have my funds by today wed may 18th.

i called my bank this am and guess what no money. so i called the customer service again and a very rude man answered and told me that i would have to do returns to the cards through the machine to get my money, i told him that i sent the machine back. he said "well thats the only way you will get your money if you get your money" at this time we are headed to our local state attoneys office.

This company is fraudulant in its actions and indian river bank set us up with them alice from indian river bank is the one who set us up with them without checking thier credentials i hold indian river bank responsible as well as ipay, RALPH GOLDSON,

Joe
SEBASTIAN, Florida
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 05/18/2005 06:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipayment-merchant-warehouse-ralph-goldson-capital-bankcard/boston-massachusetts-02108/ipayment-merchant-warehouse-ralph-goldson-capital-bankcard-ripoff-thieves-stole-money-143156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
1Employee/Owner

#1 General Comment

Regarding the original report

AUTHOR: Anonymous - (United States of America)

I am nothing more than an individual/business owner who has dealt with several eCommerce sites and credit card processing companies/banks.

People never seem to release ALL of the information when they write one of these reports.

First, Merchant Warehouse doesn't require holds of any kind for processed transactions unless your credit is absolutely horrible (this is the first sign of a person who most likely shouldn't be in business, nor running somebody elses business).

Second, use your head... If the representative told you that your terminal had an old sticker representing the business that previously used the terminal, why would you simply go "OK!" and drop it there rather than inquiring for a new sticker and asking the representative to make sure everything was accurate on YOUR merchant account? (next sign of a person who shouldn't be in business, nor running somebody elses business).  Hence, no deposits in your bank account from credit card transactions that had been processed 3 days prior.

Thirdly, Merchant Warehouse doesn't setup contracts with cancellation fees unless they feel that you're going to rip THEM off, which is based on your credit history, which also prompted them to withhold 5% of your transactions for the first 6 months.  Aside from that, Ralph couldn't have charged a cancellation fee if it wasn't in the "contractual agreement" that was signed and dated by YOU.

Get a GRIP, tell the WHOLE truth, or don't say anything at all, and admit your faults.
You're probably the same person who sits around complaining about political matters that involve the very same people you voted for.

-Anonymous business owner - Palm Harbor, Florida
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#2 UPDATE Employee

Ralph Goldson ZEEKE & Associates Capital Bankcard SCAM RIPOFF FRAUD*********

AUTHOR: Meekmister - (U.S.A.)

This is the funniest thing I have ever heard, Ralph Goldson is the shadyst character in Florida he gives money to the folks at the chamber of commerce in Florida to refer him all the new business in florida Cocoa beach and merit island area as far south as palm bay. If you were set up by him check your merchant statments they are known to steal from their merchants. Ralph thinks beacuse he is from Clemson he is smarter than anyone what he doesnt know is State senator Jeff Atwater is currently conducting an investigation, of his assets and anything he can find ... se what happens when you mess with the wrong person Ralph.. So if anyone has more information shady dealings with ralph or his company or his familys company " The Goldson Agency" please contact senator Jeff atwater as he will include in his investigation. So far there is clear dealings with the chamber of commerce and the local banks for information wich is clearly in violation of the patriot act this man is a serious threat to our community and I will personaly see to his removal from Florida! me and my uncle Jeff .. so watch out Florida he is a swindler and will try to take your $$$



Steve A

Melbourne FL
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#3 REBUTTAL Individual responds

Setting the record straight

AUTHOR: Ralph - (U.S.A.)

I have just learned of this website and I typed my name to check. I must admit that I was surprised to find this complaint; however, I appreciate having the opportunity to set the record straight.

Yes, the merchant was referred to me by a great financial institution because the customer did not meet their underwriting guidelines. I have handled successfully many merchants for this bank when the merchant wasn't able to qualify for a merchant services account.

Normally, I can get merchant accounts established within 24 to 48 hours. However, when there is a credit or industry risk involved, the credit card processor has the obligation to be more dilligent and may require additional information. In this particaular case, the account was declined by the first (maybe two) processor, thus, I had to try a processor that will assume higher risk accounts.

Now let's get a clear picture. The merchant's first processing choice could (a bank) not help and my first (or first and second) processor choice would not issue a merchant account for this merchant due to the merchant being viewed as a higher risk.

After another attempt with a processor that assumes higher risk accounts, I was successfully able to place this account. This did take about 10 business days to complete.

Now, for my error. Inadvertantly, when I programmed the merchant's terminal, I did program it incorrectly. If I recall correctly from nearly 2 years ago and 600+ new customers, this merchant was looking for the least expensive processing solution possible. The terminal that I sent may not have had a printer; therefore, I would have not been able to run a quick report to verify the information. This is no excuse, but it happened.

As far as the merchant's money, did the merchant get his money from the processor? Yes he did. Was it as simple as the merchant or I would have liked it? Probably not.

As I said before, there is no excuse and I accept the responsibilty for the initial error; however, it is nice to know that in nearly 7 years this is the only incident listed.

Now on the other side of the table let's look at the whole picture. I have a long history in this industry. I process transactions for three Chambers of Commerce, have been embraced by our largest downtown merchant's association, serve on the Board of Directors for a 1900+ member Chamber of Commerce, have served as the Ambassador Chair for one of the Chambers, have been and continue to be a member of two Better Business Chamber Councils, former President and upcoming Education Coordinator of a local chapter of an international referral organization, have coached youth sports for over 14 years, etc., etc., etc.

Thanks for the forum. My only regret is that I did not find out about this two years ago.

Ralph
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#4 Consumer Comment

Deal with your Bank- you will get your money back

AUTHOR: Ken - (U.S.A.)

I am in this type of business (Merchant Services). I have run across these problems before. If your sales rep is not helping you then you need to go directly to YOUR bank that referred this company. They have the power to drop this salesmens company from their "Agent Bank" relationship. This will cost them thousands of dollars and they will do everything to save that relationship. You might need to go above the branch manager to the home office. Sending a letter to the States AG will get action as well.
Hope this helps from one on the inside-
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