iplum Iplum app,Second phone number, iplum second phone number HORRIBLE customer service, overcharged me and would not refund or credit Silicon Valley California

This is a case of a company providing bad service and can’t accept the bad reviews. You wanted me to take my reviews down and I will not as my posts are real reviews from my experience with iplum. Your response speaks for itself. Again, I’m not deleting any reviews and I stand by my reviews as stated in the email response. I wouldn’t want any other customer or business to go through what your company has put me and my business through. I was a customer to iplum and you failed at customer service and ethical and moral standards. *FOR THE PUBLIC: I have attached a bank screenshot showing payments since July when I initially started (minus 1 payment made with a different card) along with iplum app and emails from iplum app as of just yesterday 11/20/2018. * So your claims hold no weight. It’s very sad that a company would go through great lengths to jeopardize business/ customer reputation by falsifying information in a skewed attempt to deflect the outcome of poor service. We will be contacting our attorney.

From iPlum Support Staff:

We provide service in 100+ countries in 23 languages world wide.  Any service would have some users who love it to heart & there are some users who don’t like it.  Our intention is to help every user professionally who emails us their request.  We have no way of knowing that there are some bad elements disguising as normal users.

We decided to expose this user to show what some of these so called bloggers are running new scams to generate negative news.

This person claims her name is “Hope Fills” as per our support emails.  From various locations picked up by reviews posted by her, it says Jacksonville, FL.  She mentioned to us in emails that she is a blogger. The name she has used in Facebook is “Sandy Review”.  She is also using other names at different websites. She runs a company called “SPROUT GLOBAL CONNECTIONS LLC which comes up as registered in AUGUSTINE, FL”. She uses long writeup method in reviews to create a sense of realness of her postings. 

We have an inexpensive monthly service which ranges from $4.99 to $19.99.  You will see below how this person operates and creates a big issue with small amounts to spread lies and try to scam the companies.

Our service has no contract as we believe in user’s freedom to choose.  Users can move away from our service if they don’t like.   This user also used this feature to create negative review.

This is how she operates:

She started with buying a $19.99 service plan by porting a phone number which she didn’t really care, you will know why down on this page.  Suddenly she send us an email claiming that she has changed to a $8.99 plan and asking us why the new plan is not effective.  Demanding that she be given refunds otherwise she will put negative reviews all over the internet. 

When our Support team asked to send the email confirmation of plan changes, she didn’t send it.  Rather she send us the screen shot of the page which allows a user to change plan but not “after” one has clicked it to change the actual plan which is a different screen. She can’t send that screenshot because she didn’t change the plan.

Also when we told her that there is no contract and she is free to take her services anywhere, she instead started blaming us to make excuse that we don’t care.

She placed Cancel orders for the service on our website. Luckily our system has intelligence and tracks cancellation orders by IP addresses. In turn she told us that we have blocked her accounts and disconnected her numbers threatening to sue us.   

She went on rampage at Facebook & started posting negative reviews and taunting our staff, then went to various other review web sites.  She also came here at this website to post review.

Not foreseeing what is coming, our staff still tried to help her and asked her if she wanted to restore services which she may have disconnected by mistake But she was not interested in restoring any services. That was just an excuse.

11/17/18: 10.20 AM PST (Saturday) our service manager wrote to her:

“Dear Hope,

I am senior service manager at iPlum.

I have reviewed your two accounts which have disconnect orders which seem to be related.

Do you have few minutes available today?  I would like to discuss with you and see if we can help you.

Let me know a good contact number.

“

She never responded to that.  We tried again two days later.

11/20/2018: 3.02 PM PST (Monday) our service manager wrote to her after she started posting negative reviews:

“Hope,

I will try again with you.  If you a person of reason you will understand.

We have still not seen the screenshot from you of the screen “after” the Plan changed.  The screenshot you have been sending is the screen to change plan but not that the plan has been changed.

Also you would get an email when plan changes.  You never send us that email.  We tried to explain you this via email responses in the initial phase of you back & forth emails.

 “

This is what she wrote back in email to us:

“

You have a lot more to go. Here is one 
https://www.ripoffreport.com/reports/iplum/silicon-valley-california/iplum-iplum-appsecond-phone-number-iplum-second-phone-number-horrible-customer-servic-1467378 and they DO NOT remove reviews.

“

If you come across this user, stay away from her.  Get the information and report to local law enforcement.

They refused to refund or even credit my account on the upcoming month and even told me that if I dint like what they do that I'm not locked in a contract. AT that point they basically said kick rocks and we don't want your business or care to fix this. I advised the company that I am not happy and I will have my bank handle this and I will be porting my number as well as writing bad reviews regarding my experience with Iplum. After i wrote a review on facebook, they begin emailing me saying, "Customers like you waste your time", "Customers like you want free stuff", even stating "We will find what you do and you will suffer the consequences". That's a clear threat. They continued to email me and I continued to tell them I would not be threatened to stop reviews and I will continue and create a blog to warn others. They went under an online complaint I posted and LIED and stated that the bad review is because they cancelled my account due to racketeering with my buddies (they refered to me as a "he" an I'm a female. They also said I was a blogger and going to post reviews and that I'm a internet scammer. Internet scammer , blogger and racketeering doesn't even make sense. The only truth is that I stated i was a blogger. They have cancelled BOTH my business toll free numbers in RETALIATION. They have somehow came up with the idea to accuse me of fraud or racketeering with NO evidence. I barely get calls at all. THEY HAVE NO grounds.

This is so sad that a company would rather retaliate on bad reviews than give good service. They hide Facebook reviews, they have no google review page, they disable comments on Youtube, but you can tell from the down votes that people are not happy. They are always defensive and combative on the reply that i see ,. This is so wrong on many levels. NO CUSTOMER SHOULD HAVE TO GO THROUGH THIS WITH A COMPANY. Reviews are there for a reason and if you want good reviews you give good service. Not only was I overcharged and iplum would not rectify this, they cut 2 of my business lines in clear retaliation. I had 1 of those numbers ported over to them. This is sad, but I wont be shut up and I will seek legal action . They sent an from a bs "internal” investigation. This is a company of only a FEW people based on what I see on LinkedIn. They are asking me to delete the bad reviews or they will have them removed at each site. NOT GOING TO HAPPEN. You don’t get rewarded for bad service. This are my reviews from my horrible experience. I will continue to warn customers