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Report: #691489

Complaint Review: iPod Doctor Batteries - SCARBOROUGH Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Judi — Haverhill Other United Kingdom
  • Author Not Confirmed What's this?
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  • iPod Doctor Batteries 15 ALEXANDRA PARK SCARBOROUGH, Select State/Province United Kingdom

iPod Doctor Batteries TAKES YOUR MONEY FOR REPLACEMENT iPOD BATTERY in SCARBOROUGH, United Kingdom

*General Comment: Where is my Ipod????

*Author of original report: So Happy Happy Happy

*REBUTTAL Owner of company: Ipod returned

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I researched on the internet the problem I was having with my iPod Nano with the battery running down very quickly as I wanted to give the iPod to my mother as I had upgraded.  With good faith as it appeared to be a very secure and legit site, I followed the instructions in mailing my iPod to iPodDoctor Batteries in Scarborough and paying £36.97 & postage.

They guaranteed a 24-hour turn-around time but after 3 days nothing! I looked for a telephone number on their website - once again nothing! I emailed them 3 times - oh what a surprise - NOTHING!  I checked with Royal Mail and sure enough the parcel had been signed for - oh what another surprise! That meant I couldn't claim from Royal Mail for a missing parcel.  I googled the company but the only information came from their website.  I couldn't believe that I had been the ONLY person to have been ripped off! Oh stupid was I??

I went on Google Map and there's the house - not a business office.  I feel stupid going to the police to report a theft of a little item like an iPod worth about £100 so it was with relief I found a recent report on this website.  Phew! I was not the only sucker.

It is also my intention now to follow the matter further by going to the British Consumer Council as well as the Police. 

This report was posted on Ripoff Report on 02/06/2011 04:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipod-doctor-batteries/scarborough-select-stateprovince-yo12-5jn/ipod-doctor-batteries-takes-your-money-for-replacement-ipod-battery-in-scarborough-unite-691489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 General Comment

Where is my Ipod????

AUTHOR: WantMyIpodBack - (United Kingdom)

POSTED: Tuesday, January 31, 2012

Matthew McGivern Kings Lynn.


Where is my Ipod. I have already paid you for a service I'm not getting, Where's the 24 hour turnaround? where is the 24 delivery(I paid extra for lol) where is my Ipod? more to the point Ipod doctor, where are you???

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#2 Author of original report

So Happy Happy Happy

AUTHOR: hey_jude - (United Kingdom)

POSTED: Monday, March 07, 2011

It was with great delight I received a phone call from the iPodDoctor regarding my iPod Nano updating me on problems surrounding the replacement of the battery.  The Owner was true to his word and within a couple of days of that call my iPod Nano was delivered back to me.

Thanks iPodDoctor for your help and wish you all the best for the future!

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#1 REBUTTAL Owner of company

Ipod returned

AUTHOR: iPodDoctor-Batteries Ltd - (United Kingdom)

POSTED: Monday, March 07, 2011

This lady sent her iPod for a service which we do not provide (or list on the website). This caused a delay until suitable part had been sourced.
The iPod has been returned fully working though customer has not updated this posting.
Here is her response.

Many thanks! Have just received my iPod which I thought was lost

forever!



Kind regards



Judi

p.s. This photo is not our address.

Thanks

IPD

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