Complaint Review: IPWorldTV - Internet Internet
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- Author Not Confirmed
- IPWorldTV 5 Hutton Center Dr. Suite 130, Santa Ana 92707 CA Internet United States of America
- Phone: 657-859-6076
- Web: http://www.ipworldtv.com/
- Category: Internet Services
IPWorldTV IPWorldTV's false advertising , Internet
*Author of original report: Resolved - full refund
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I subscribed to an international IPTV package on June 27, 2012. As per the company's advertisement, 14 channels were promised in a package. The main reason I subscribed was a particular channel (BHT 1) that was listed as part of the package.
After I subscribed, though, I immediately learned that this channel was actually not part of the package even though it was clearly being advertised (I am also including screenshots from the company's advertisement).
I tried to e-mail their customer service, but all my e-mails were bounced as "undeliverable" (I used 3 e-mail addresses that I found through their website, including the "sales" and "tech support" ones). I also tried to call, but there was no answer.
The company, at this point, is denying that any channels are missing. They are also denying to issue a refund for this false advertising. Please see my screenshots where you can clearly see what they are advertising and what's actually available.
I am currently going through Paypal/credit card charge-back process, as I feel the company didn't fulfill its promise to deliver channels as advertised.
For all potential customers of IPWorldTV, be aware of the fact that you may not receive what the company advertises.
This report was posted on Ripoff Report on 07/13/2012 03:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ipworldtv/internet/ipworldtv-ipworldtvs-false-advertising-internet-911681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Resolved - full refund
AUTHOR: FashionSurplus - (United States of America)
SUBMITTED: Thursday, August 09, 2012
After filing a Paypal dispute and reporting the problem at BBB, IPWorldTV issued a full refund for me. By the way, Paypal's resolution was, unjustly, in the company's favor. What may have triggered changing their mind, after a long dispute, was possibly the BBB complaint that I had filed. In any case, this has been resolved now and I thank IPWorldTV for their cooperation after all.
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